Highly qualified pharmacist with more than 18 years of pharmacy services, bringing management, and administrative experience to the retail environment. Licensed in Pennsylvania and Ohio, with a Bachelor's of Science degree and over 10 years of managerial training. Dedicated to providing the highest customer service possible, and passionate about quality and compliance. Management experience fostered an environment for someone who excels at teamwork, conflict resolution, and making difficult decisions.
Dual pharmacist licenses in Pennsylvania & Ohio
Certified immunizing pharmacist in Pennsylvania
Excellent telephone etiquette
Efficient and accurate
Strong decision-making ability
Exceptional patient care and interaction
Pharmaceutical storage awareness & inventory control
05/2010 to Current
Market Health And Wellness DirectorWalmart Health and Wellness － Pittsburgh, PAResponsibility over Pittsburgh markets to contain over 10 pharmacies, vision centers,and over the counter drug departments, to provide safe, efficient care for patients. Carefully selected, developed and retained qualified staff, as well as keeping current on proper standard operating procedures (SOP). Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Directed operations to increase efficiency, accuracy, and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards, in regards to compliance. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Analyzed facility activities and data to properly assess risk management and improve services. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Appropriately resolved customer issues, complaints and questions.
12/2004 to 05/2010
Pharmacy ManagerWalmart Pharmacy － Belle Vernon, PA
Responsible for the pharmacists, technicians, over the counter department manager, sales floor associates, and pharmacy cashiers activities to provide accurate, and quality care for our patients. Collaborated closely with healthcare professionals to monitor and assess the effectiveness of drugs or drug regimens. Proficiently processed and dispensed written, oral and electronic prescriptions. Worked closely with Connexus, and Tasco, software to safely and accurately dispense medication. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, inventories and controlled drug and followed retention guidelines.Conducted drug utilization reviews, drug interventions and therapy management.
11/2003 to 12/2004
Pharmacy ManagerWalmart Pharmacy － Mount Pleasant, PAOversaw the pharmacy staffing and scheduling needs for pharmacists, technicians, sales floor associates and pharmacy cashiers. Conducting performance evaluations, and accountability concerns. Fostered and environment to provide excellent customer service for our patients. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Successfully assisted customers with their healthcare needs and provided valuable counseling on prescriptions, and over the counter products.
05/2002 to 11/2003
Staff PharmacistWalmart Pharmacy － Uniontown, PACollaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens. Proficiently processed and dispensed written, oral and electronic prescriptions. Consistently upheld proper pharmacy and general safety procedures and standards. Proven adaptability to changing levels of higher script volume.Followed state and federal record keeping guidelines for legend drugs and controlled substances. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Communicated with all customers and staff in a pleasant and professional manner.
03/1999 to 05/2002
Pharmacist Post Grad Intern/PharmacistWalmart Pharmacy － Medina, OHCommunicated directly with doctors' offices via telephone, fax and email. Verified accuracy and completeness of information on prescription and refill requests. Consistently upheld proper pharmacy and general safety procedures and standards. Provided friendly customer service at prescription drop-off and pick-up counters.
Education and Training
Bachelor of Science: PharmacyOhio Northern University － Ada, OH, United States
Coursework on Drugs of Abuse- speaker at local schools
Coursework on Smoking Cessation Therapy
Public Speaking Tutor
Work study positions held: Student health pharmacy, Drug information center, Dean's office and Admission's office
Activities and Honors
Member of Kappa Epsilon Pharmacy Fraternity-college
Member of American Pharmaceutical Association-college
Member of Student Planning Committee-college
Represented Walmart Health and Wellness for 5 years at the American Diabetes Expo- Pittsburgh, PA
Represented Walmart at the Speaking of Women's Health Event- Pittsburgh, PA