High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and operation challenges. Personable Strategic Manager successful at building strong professional relationships. Skilled mentor and mediator who excels at bringing out the best in team members.
Recipient of Center Stage Award in 2011 and 2012.
Received Green Belt - Lean Sigma in 2008.
Internal departmental Point of Contact and coordinator of Strategic Initiatives. Chief of Staff to the Vice President of Merchant Client Services. Created and maintained the departmental road map, delivered monthly status reports, and oversight of the organization's project management activities. Drove action through the leadership team. Developed and distributed organization wide communications on process change, company initiatives and product updates. Creator and administrator of multiple SharePoint sites.
Managed a team of individuals who implemented process improvements across the Merchant Services Client Service organization. Oversight of strategic projects that spanned multiple payment channels - Prepaid (Subject Matter Expert), Acquiring and TeleCheck. Designed and implemented the Prepaid Closed Loop Tax Reporting Initiative. Successfully completed large audit initiatives within the organization.
Facilitated the creation of a new role within the Prepaid Account Management organization to mentor, coach and train the Account Management organization. Reviewed flawed processes; then managed various departments to develop, deploy, train and communicate improved processes.
Gathered industry experience through various positions within the Client Services organization. Developed Issuing Credit knowledge as a Client Service Representative, Team Leader, Project Manager, Client Team Manager and Relationship Manager supporting various banking relationships. Achieved exceptional understanding of the Prepaid Closed Loop product as Account Manager and Team Leader managing retail and QSR merchants.
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