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manager network operations center resume example with 18 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivated network professional with 30 years experience designing and supporting multi-location networks, central server operations and providing desktop support. Extensive experience building teams to monitor and troubleshoot diverse systems. Strong understanding of balancing performance and business imperatives.

Skills
  • Network configuration and support
  • Exceptional troubleshooter
  • Server and desktop virtualization
  • Network and Server monitoring tool deployment and management
  • Collaborative
  • Decisive
  • Self-directed
  • Sound judgment
  • Great people skills
  • Adaptability
  • Future Planning skills
  • Delegation skills
  • Problem Solving skills
  • Motivational ability
  • Communication skills
  • Organizational awareness
Experience
06/2019 to Current Manager, Network Operations Center At&T | Fort Lauderdale, FL,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Recruited and hired top performers to add talent and value to department.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Manage team of 20 direct reports across datacenter administration, network, server and monitoring disciplines.
  • Primary on cross team project to develop monitoring needs, choose candidates and recommend purchase of Enterprise monitoring platform replacement.
  • Manage corporate owned data center and vendor hosted secondary datacenter.
07/2016 to 06/2019 NOC Supervisor Motorola Solutions | Maryland, LA,
  • Performed reviews, goal setting and training identification for 7 direct reports.
  • Established program to scan and document all network equipment within Community Health Systems footprint.
  • Performed deployment of new monitoring tools for Enterprise.
  • Lead administrator on maintenance and management of EMC Smarts monitoring of network and CA NetQOS /Netvoyant Performance Monitoring.
  • Established enterprise implementation Dell Open Manage Network Management (Dorado Cruz) in support of 6000 network devices and 7000 servers in replacement of existing tools.
  • Established Major Incident Management program running resolver bridge calls and relaying status to upper management via text and Enterprise via email.
  • Performed Data Center Administration duties for physical Data Center installation/repair of equipment.
  • Assist Data Center Administrators at all corporate Data Centers with verifying network configurations and making alterations to facilitate new equipment.
  • On boarding partner for all new employees in Network Operations Center. Have shortened onboarding time by 50% through process streamlining.
  • Maintain group Sharepoint site and servers including organization of all documentation.
06/2014 to 06/2016 NOC Team Lead Validatek | Arlington, VA,
  • Team lead with 3 direct reports in 24X7 Network Operations Center.
  • Established monitoring of ~10000 Network Devices, 300 WAN circuits and entire server infrastructure for 200 Hospitals and associated clinics resulting in 99% uptime.
  • Team is responsible for liaising with application owners to develop run books for applications in CHS Portfolio.
  • Implemented and continue to manage enterprise tools utilized to perform spot troubleshooting, network mapping and inventory reporting.
  • Lead project to identify network devices on 78 facility networks, standardize SNMP, TACACS and Access Lists and establish monitoring on100% of devices.
  • Acted as liaison to corporate infrastructure teams driving escalations and providing my knowledge of networks at corporate facilities .
  • Sole ServiceNow Champion for Datacenter team acting as local resource for training on roll out of ServiceNow in replacement of Remedy.
03/2004 to 06/2014 Corporate IT Manager Industrial Chemicals Inc | City, STATE,
  • Oversaw IT support for 12 servers, 100 users and 60 desktops and laptops.
  • Started conversion of physical servers to virtual leveraging multiple low cost, 1u servers and Citrix Xenserver.
  • Achieved 99% reduction in SPAM mail by implementing external Barracuda service in tandem with internal solution.
  • Managed and maintained LAN running on HP switches with 99.9% up time.
  • Spearheaded multiple major network installation and upgrade projects - T1/PRI to MPLS/T1/VoIP to MPLS/VPN/VoIP each time improving performance and quality of service while lowering cost.
  • Planned and implemented automated document management system utilizing Ricoh copiers ,Nuance Digidoc Flow and Synology NAS resulting in 90% reduction in file cabinets and 95% reduction in document recovery times.
  • Custom built and deployed all desktop computers and most servers.
  • Upgraded desktops in place to reduce cost to bring systems to specs to remain viable in environment.
  • Analyzed software, hardware and network systems for various transmission systems.
  • Configured and installed routers, firewalls, switches and wireless controllers. (HP, Cisco, Sonicwall)
  • Managed all switches, routers, firewalls and telephone equipment.
  • Maintained company servers (Windows 2000, 2003, 2008, 2008 r2), computers (Windows XP, 7), printers (HP, Lexmark, Okidata), cables and other equipment.
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies.
  • Identified, reported and resolved network security violations.
  • Supervised 6 external computer consultants and vendors.
  • Responded to all client requests for technical support by phone, email and inter-office chat service.
  • Tested, implemented and maintained industry specific ERP software.
  • Determined feasibility, functionality and potential benefits of proposed systems.
  • Diagnosed network problems involving combinations of hardware, software, power and communications issues.
  • Originated more than 20 monthly inventory, sales and accounting reports utilizing Crystal Reports.
  • Directed conversion of ERP system from RS6000 to Windows/Citrix solution.
  • Maximized print efficiency and decreased cost across footprint.
  • Managed and specified all print supplies.
  • Responsible for research and purchase of all IT related hardware and software.
Certifications

CompTIA Network+ Certified Professional

CompTIA A+ Certified Service Professional

(COMP10603670)

Education
Expected in to to | Economics Auburn University, Auburn, AL GPA:

Started computer integration business during Junior year and left school at end of the term.

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Resume Overview

School Attended

  • Auburn University

Job Titles Held:

  • Manager, Network Operations Center
  • NOC Supervisor
  • NOC Team Lead
  • Corporate IT Manager

Degrees

  • Some College (No Degree)

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