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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and motivated Service Manager with years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • ISO Procedures Auditor
  • Issue and conflict resolution
  • Essential Leadership Program
  • User training
  • Motivated
  • Highly Driven
  • Quick Learner
  • CRM and office management software
  • Microsoft Office
  • Customer service
  • Staff management
  • Team building
  • Operational improvement
Education and Training
Great Bridge High School Chesapeake, Virginia, Expected in 06/1986 High School Diploma : - GPA :
Experience
Methodist Health System - Manager, Global Technical Service
Murphy, TX, 05/2013 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading shop layout.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers to implement operational changes, as well as implemented new programs to offer to customers
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Process Trainer for Customer Relationship Management (CRM) System
  • Conducts annual performance reviews
  • Key User for Service Business System
  • Offered repair or service options to help customers make decisions.
  • Manage day to day activities for Global Technical Service which generates $250.000 revenue per month
  • Global Technical Service Representative for other Global Service organizations
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Tracking of Key Performance Indicators (KPI)
  • Conducts annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Hired, trained and developed service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Created written estimates and obtained customer consent to proceed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Informed and educated department employees on changes from management.
Methodist Health System - Office Manager
Waxahachie, TX, 09/2009 - 05/2013
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Updated employee paperwork and records.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
At The Mall Realty - Office Manager
City, STATE, 06/1990 - 06/2009
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Managed all day to day activities for 85 person real estate office
  • Processed over 2,000 listings and sales per year
  • Recruit new real estate agents and facilitated all hiring activities
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Coordinated logistics for corporate events.
  • Managed office inventory by maintaining documentation of stock.
  • Oversaw office inventory and timely reordering of supplies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Relocation Director
  • Managed daily operations within the real estate office by supporting continuous delivery of excellent services and care.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

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Resume Overview

School Attended

  • Great Bridge High School

Job Titles Held:

  • Manager, Global Technical Service
  • Office Manager
  • Office Manager

Degrees

  • High School Diploma

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