Hardworking and motivated Service Manager with years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
ISO Procedures Auditor
Issue and conflict resolution
Essential Leadership Program
User training
Motivated
Highly Driven
Quick Learner
CRM and office management software
Microsoft Office
Customer service
Staff management
Team building
Operational improvement
Education and Training
Great Bridge High SchoolChesapeake, Virginia, Expected in 06/1986 – –High School Diploma: - GPA:
Experience
Methodist Health System - Manager, Global Technical Service Murphy, TX, 05/2013 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading shop layout.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Recruited and hired qualified candidates to fill open positions.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Greeted and encouraged feedback from customers to implement operational changes, as well as implemented new programs to offer to customers
Documented repair processes and helped streamline procedures for future technical support actions.
Consistently responded to customer service emails within standard window for optimal response.
Process Trainer for Customer Relationship Management (CRM) System
Conducts annual performance reviews
Key User for Service Business System
Offered repair or service options to help customers make decisions.
Manage day to day activities for Global Technical Service which generates $250.000 revenue per month
Global Technical Service Representative for other Global Service organizations
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Tracking of Key Performance Indicators (KPI)
Conducts annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Hired, trained and developed service department staff to drive performance.
Adhered to customer service standards to foster satisfaction and retention.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Created written estimates and obtained customer consent to proceed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Informed and educated department employees on changes from management.
Methodist Health System - Office Manager Waxahachie, TX, 09/2009 - 05/2013
Handled scheduling and managed timely and effective allocation of resources and calendars.
Solicited vendor quotes to determine optimal material purchase pricing.
Managed daily operations within the office by supporting continuous delivery of excellent services and care.
Monitored office inventory to maintain adequate supply levels and order products.
Updated employee paperwork and records.
Wrote professional business correspondence to maintain strong line of communications.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
At The Mall Realty - Office Manager City, STATE, 06/1990 - 06/2009
Automated office operations to manage client correspondence, record tracking and data communications.
Managed all day to day activities for 85 person real estate office
Processed over 2,000 listings and sales per year
Recruit new real estate agents and facilitated all hiring activities
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed daily operations within office by supporting continuous delivery of excellent services and care.
Coordinated logistics for corporate events.
Managed office inventory by maintaining documentation of stock.
Oversaw office inventory and timely reordering of supplies.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Relocation Director
Managed daily operations within the real estate office by supporting continuous delivery of excellent services and care.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
