Manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated individual with 10+ years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Customer Service
Team Leadership
Time Management
Teamwork and Collaboration
Decision Making
Computer Skills
Verbal and Written Communication
Calm Under Pressure
Problem Resolution
Good Judgment
Professional and Courteous
Customer Relationship Management
Issue and Conflict Resolution
Work Planning and Prioritization
Documentation and Reporting
Administration and Reporting
Human Resources Management
Experience
Manager, 01/2019 to Current Fraser – Burnsville, MN,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Created training modules and documentation to train staff.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Assistant Store Manager, 07/2017 to 05/2018 J&P Cycles – Anamosa, IA,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Maintained inventory by checking merchandise to determine levels.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Granite Fabricator, 05/2015 to 07/2017 Rock Solid Stone & Granite – City, STATE,
Prioritized safety and wore personal protective equipment when handling hazardous materials including noxious, silica and mineral dust.
Maintained endurance while applying strength and using hand-eye coordination to increase productivity and quality.
Addressed rough areas with sanding tools to provide smooth surfaces and edges.
Moved fingers over surfaces of carvings to verify smoothness of finish.
Worked cohesively with various materials by understanding how different stone is structured and naturally chips.
Reviewed work order documents, technical models and requirements and specifications to complete precise cuts and achieve accurate results.
Cut, ground, sanded and polished stone in preparation for diverse projects.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
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