LiveCareer-Resume

manager consultant resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Goal-oriented retail professional with deep background in store operations, team leadership, visual merchandising, sales, and customer relations. Seeking an opportunity to contribute and support a growing company in an operations management capacity.

Skills
  • Customer Experience Cultivation
  • Supporting Deaf and Disabled Communities
  • Event Planning and Coordination
  • Operations Management
  • Business Development
  • Marketing and Lead Generation
  • Sales/Revenue Pipeline Development
  • Creating and Promoting Brands
  • Building Great Teams
  • Problem Solving + Dispute Resolution
  • Social Media and Networking
Experience
07/2022 to Current
Operations Manager Ascena Retail Group Carlsbad, CA,
  • Directing the day-to-day operation and spearheading both short and long-term strategies to achieve business and profitability goals.
  • Supporting a range of employees from part time associates to the store management team while exemplifying teamwork and collaboration.
  • Daily motivation of store personnel to manage performance and drive goal achievement.
  • Welcoming all clientele, delivering a consistently positive shopping experience.
  • Supporting/training team in building relationships with clientele by tailoring to their needs.
  • Building a strong operational structure to meet store process and production demands.
  • Responsible for all incoming shipments, maintaining optimized inventory, and ensuring supply levels are up to date in Shopify and Asana for Estilo Women's, Men's and Kid's stores.
  • Partnering with both Store Owner and Vendors on Inventory.
  • Leading the design and maintenance of store visual merchandising.
  • Supporting Store Owner with the development and distribution of social media and marketing content.
04/2020 to Current
Senior Manager Consultant Xpel Inc. Houston, TX,
  • Promote and distribute clean beauty and skin care products.
  • Create and broadcast product tutorials via social media channels.
  • Recruited and supporting down line of 2 representatives.
  • Cultivated a customer base from scratch to nearly 100 at present.
  • Grew sales from zero to $3,000 in monthly recurring sales volume within one year.
  • Developed monthly goals in business volume and new client recruitment.
  • Provide one on one video consultation.
  • Deliver Tailored Client Experience.
  • Generate social content and promotional marketing for social media and email. Provide adaptive visibility materials for Deaf and Hard of Hearing clients.
  • Actively maintaining a CRM database for clients.
  • Focused on long term relationships and brand loyalty.
04/2022 to 07/2022
Sales Floor Lead Evereve Tulsa, OK,
  • Lead team by example, developing connections with customers while communicating the brand's values.
  • Supervise retail floor, ensure customer experience is first priority.
  • Monitoring sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Partnered with Store and Assistant managers to maximize sales opportunities and delegated task to maintain efficient workflow. Monitored performance of sales team and implemented improved methods identifying challenges, analyzed causes and developing solutions to improve productivity and sales metric (KPIS).
  • Assisted with training, development and mentoring of sales employees. And coaching employees in product knowledge and customer service strategies and successful selling techniques. Curating & strengthening their skills.
  • Identify challenges, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Maintained attractive visual merchandise displays to maximize purchases.
  • Facilitated store opening and closing procedures.
03/2022 to 07/2022
Store Manager Alliance Aviation Services Limited Frisco, TX,
  • Promoted to Store Manager with additional responsibilities based on performance as sales associate.
  • Strengthening work flow with training and developing talent of team within Men's store.
  • Setting store goals to generate revenue growth.
  • Style clients, providing tailored and customized experience while being knowledgeable in the broader fashion landscape.
  • Creating lasting relationships with customers. Maintaining follow up list with clients - contacting them when new merchandise arrives, setting up a curated wardrobe appointment, and keeping clients updated with events @ Estilo.
  • Responsible for social media content and e-mail communication with clients.
  • Work closely with owners and vendors on inventory and buying merchandise.
  • Support owners with cross promotion of both Men and Women's stores to help drive new clients and sales.
10/2021 to 03/2022
Stylist Sales Associate Bienvenidos Community Health Center Los Angeles, CA,
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.
  • Delivered best-in-class stylist services to customers to build brand and drive business.
  • Maintained proper product presentation, located items for customers and replenished store inventories.
  • Recommended merchandise to customers based on needs and preferences.
  • Cross-sold products and accessories using consultative approaches.
  • Received, checked-in and stocked merchandise throughout store, Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
05/2005 to 03/2009
Store Manager Communication Service For The Deaf (CSD) City, STATE,
  • Led store operations and a staff of 20 people while generating/meeting both individual and store total sales goals monthly.
  • Worked closely with District Manager and Assistant Managers to maximize store productivity and sales metrics.
  • Trained and mentored team on excellent client experience, brand products, daily tasks and store procedures.
  • Improved store internal corporate rating by implementing goals, process improvements and identifying challenges and solutions.
  • Implemented succession planning by mentoring and promoting five associates into leadership positions.
  • Oversaw merchandising and displays, signage, decorations and store maintenance to ensure optimal presentation and the best possible experience for customers.
06/2006 to 12/2006
Cabi Stylist CSD City, STATE,
  • Created bespoke wardrobe design capsules to match client preferences and exceed client experience expectations.
  • Developed long-lasting relationships with clients through one-on-one store interactions.
  • Drove sales by maintaining client list, hosting pop-up events, and supporting one-on-one consultations.
  • National Tier Sales Award Recipient
Education and Training
Expected in to to
:
Gallaudet University - Washington, DC,
GPA:
  • Attended 1998-2000
  • Curricular focus on business marketing and design
  • Student leader involved with numerous organizations including Student Body Government.

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Resume Overview

School Attended

  • Gallaudet University

Job Titles Held:

  • Operations Manager
  • Senior Manager Consultant
  • Sales Floor Lead
  • Store Manager
  • Stylist Sales Associate
  • Store Manager
  • Cabi Stylist

Degrees

  • Some College (No Degree)

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