manager center for process improvement innovatio resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Leader and Agile Certified Practitioner offering 10+ years of performance improvement experience, seeking to build and empower a diverse team to improve customer and employee experience. Skilled in management, facilitation, lean continuous improvement, adult education, strategic planning, customer experience and employee empowerment strategy.

  • Agile methodology
  • Lean Six Sigma
  • Interpersonal Communication
  • Data management
  • Relationship-Building
  • Strategy development
  • Training delivery
  • Kaizen methodology
  • Project Management
  • Team Leadership
  • Employee Training
Work History
Manager Center for Process Improvement & Innovatio, 05/2017 to Current
Covenant HealthCity, STATE,
  • Responsible for delivering process improvement, innovation and strategic project management initiatives across the Covenant System in support of the system’s strategic goals, mission and values
  • Support 14 COVID-19 Workgroups in planning and execution of initiatives
  • Design and implement Leadership Development Program with Sr. Vice President of Employee Experience
  • Partner with Senior Leadership Team to achieve improvements on multi-disciplinary strategic initiatives
  • Lead Employee Engagement System Team to support 168 action plans resulting in improved employee engagement
  • Facilitate Lean Leader training to 84 system leaders
  • Implement system-wide improvements to optimize cross-departmental processes utilizing Kaizen approach
Director of Lean Transformation, 05/2017 to 09/2021
Covenant HealthCity, STATE,
  • Managed, mentored and engaged team of Lean Leaders across the organization to drive strategic improvement through lean initiatives
  • Established and lead Lean Steering Committee to provide oversight of St. Joseph Bangor Lean initiatives and priorities
  • In collaboration with my team, established, developed, and facilitated the Covenant Management Method model of Leadership Development and Lean Improvement to all Leaders and staff
  • Developed the Kaizen Process Improvement approach for use across Covenant Health
  • Developed Team Huddle structure, tools and model for staff at all levels, leading the implementation within 64 departments
  • Directed and reported to the Covenant Health System in the strategic planning process with direct oversight of 18 key strategic initiatives utilizing A3 methodology and Kaizen approach
  • Supported multiple kaizen initiatives across the system to improve both employee and patient experience including ED Throughput, HR Orientation, Patient Registration, Call Center improvements, Practice Operations, ED Scheduling, Talent Acquisition, and Employee Engagement
  • Effectively launched multiple infrastructural changes including organization-wide Huddle, Local and System Safety Huddle, Shared Governance model, Leader Rounding, Root Cause Problem-Solving and A3 Strategic Planning
Lean Program Manager, PMO, 07/2013 to 07/2017
Eastern Maine Medical CenterCity, STATE,
  • Delivered training for staff development, change management and materials, process and technical controls
  • Pioneered the organization-wide transformation, education and deployment of lean methodology and tools as part of the Leadership Academy
  • Effectively trained 200+ Leaders and staff in Lean Methodology and Leader Development modules
  • Facilitated over 100 Lean projects including ED Pods, Hospital Throughput, Geographic Rounding, Employee Engagement, Multi-disciplinary Rounding, Specialty Referrals, HR Onboarding Process Improvement, RN Shift Report, OR Sharps Reduction, & Adult Code Blue
  • Led Continuous Improvement Steering Committee with Executive Team
  • Successfully planned and facilitated the Fiscal Year 2016-17 Strategic Summit event for the system
  • Led cross-functional teams to rapidly improve mission-critical processes through utilization of Kaizen approach
  • Supported staff at all levels to ensure project goals and requirements were met on time and within budget
  • Enhanced and mentored Shared Governance Clinical teams to shift culture and support lean transformation
  • Acted as a Leader within the Organization through professionalism and caring behaviors
  • Educated and trained system Project Management in utilization of Lean and Agile methodologies while partnering to provide consultation on improvement projects
Lean Implementation Consultant, 06/2011 to 07/2013
Liberty MutualCity, STATE,
  • Participated in Diagnostic Phase to develop Liberty Lean Management System and Leadership Development model and secured standard approach for nationwide implementation
  • Accredited Lean Consultation and Facilitation through Liberty Lean Academy
  • Led implementation of Liberty Lean Management System in 11 branches across the U.S.
  • Facilitated training sessions to 250+ Leaders and frontline staff
  • Facilitated multiple Kaizen and Problem-Solving sessions to identify areas of opportunity and close performance gaps
  • Consulted with Leaders and Teams to monitor change and spread best practice
  • Utilized Lean Methodology to improve KPI by over 20%
  • Successfully managed and onboarded and trained 18 Lean Coaches
  • Received 11 Awards for outstanding leadership, teamwork and client service
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
Husson University - Bangor, ME
  • Pedagogy in Practice Certification, OpenLearning - 2020
  • Certified TeamSTEPPS 2.0 Master Trainer, AHRQ - 2016
  • Certification HealthCare Open School, IHI - 2015
  • Lean Six Sigma Black Belt Trained, Villanova - 2013
  • Certified Lean Project Manager - 2013
  • Certified Master Trainer, Liberty Mutual - 2012

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Resume Overview

School Attended

  • Husson University

Job Titles Held:

  • Manager Center for Process Improvement & Innovatio
  • Director of Lean Transformation
  • Lean Program Manager, PMO
  • Lean Implementation Consultant


  • MBA

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