maintenance worker resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Knowledgeable Case Manager experienced in coordinating care for a variety of individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

  • Patient Management
  • Needs assessment
  • Interdisciplinary collaboration
  • Progress evaluations
  • Social history intake procedures
  • Goal Setting
  • Case documentation
  • Case management proficiency
  • Skilled in intake interviewing
Work History
05/2021 to Current
Maintenance Worker The Mentor Network Fergus Falls, MN,
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Determined new technique to streamline maintenance processes to increase workflow.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles and door closers.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
  • Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
  • Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
04/2019 to 09/2019
Case Manager Hospital Sisters Health System - Corporate Eau Claire, WI,
  • Provided crisis intervention and risk assessments.
  • Assisted with outreach and engagement services to engage clients and maintain working relationships.
  • Participated as member of multi-disciplinary team providing on-going case management services to adults with emotional problems and mental illnesses.
  • Developed and implemented transition services plan to facilitate movement from shelter to housing.
  • Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed caseload of 30 individuals in homeless shelter to provide comprehensive, community-based care
02/2014 to 11/2018
Lot Attendant Supervisor/Detail Technician Shop Supervisor Unilever Saint Albans, VT,
  • Supervise 3+ employees to ensure fast and steady readiness of vehicles that are for sale.
  • Co-ordinate with 4+ Sales and Superintendents to manage and ensure consumer satisfaction.
  • Co-ordinate with repair department and lot attendants to ensure that repaired vehicles are cleaned, undamaged, and returned to customers in timely manner.
  • Schedule lot attendants for rotational early shifts, and overtime in order to ensure fairness to each worker.
  • Coordinated meetings with other department managers and served as main liaison between sales and lot attendant staff.
  • Provided support sales team in managing operation work flow.
  • Revised and streamlined inefficient work procedures.
07/2010 to 02/2014
Business Unit Lead POLARIS HOUSE City, STATE,
  • Addressed and resolved non-routine, complex and unexpected variances.
  • Assisted Director with production of monthly financials, management reports, and Board packages.
  • Maintained confidential information of members and applied HIPPA laws at all times.
  • Complied with federal, state and company policies, procedures and regulations.
  • Updated member accounts and information on daily basis.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions with members
  • Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
  • Displayed sensitivity to cultural needs of clients served.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Improved member satisfaction scores through application of superior conflict resolution and problem-solving skills.
Expected in 1982 to to
Walla Walla Community College - Walla Walla, WA

Course work included Sociology and Psychology with an emphasis on Behavioral Health


  • Decreased labor cost by 15% by training employees to multi-task and be more efficient.
  • Research Investigated and analyzed client complaints to identify and resolve issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Wrote and edited documents to keep staff informed on policies and procedures.
  • Achieved competency by completing documentation with accuracy and efficiency.

Alaska Peer Support Specialist

NCES National Certification in Employment Services

Mental Health First Aid

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Resume Overview

School Attended

  • Walla Walla Community College

Job Titles Held:

  • Maintenance Worker
  • Case Manager
  • Lot Attendant Supervisor/Detail Technician Shop Supervisor
  • Business Unit Lead



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