Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Good with reading work orders and completing them on a daily basis.
Promoted to Cable Service Technician after just 3 years
Responded to and resolved an average of 5 field service requests per day
Supplied technical and customer service support by phone and in person.
Maintained spare equipment and parts and managed inventory.
Placed cables for voice and data indoors and outdoors.
Operated various vehicles to haul crews and equipment.
Inspected installation sites to determine material requirements.
Carefully explained all aspects of running the cable system to customers.
Troubleshot and resolved internet connectivity and general software and hardware issues.
Delivered detailed feature roadmaps that included action items and project targets.
Companies Worked For:
Job Titles Held: