Maintenance Technician Resume Example Caterpillar/ATS

MAINTENANCE TECHNICIAN

Professional Summary

Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Work History

Caterpillar/ATS- Maintenance Technician
West Fargo, ND06/2018 - Current

Managed available parts, tools and materials inventory to maintain prompt response capability.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Inspected and tested machinery and equipment to diagnose malfunctions.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Added lubricant to bearings, chains and shafts to keep components in good working order.
Evaluated and repaired electrical, air handling and other systems.
Disassembled and inspected hydraulic systems and replaced worn components.

North Dakota National Guard- 31B MMS NCO Operations
Fargo, ND11/2005 - Current

Conducted over 300 missions overseas, Earned One ARCOM, Two AAMS, a drivers Badge.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
During Iraq Deployment was in charge of trip tickets, debriefs & BAT System 2007-2009
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Handled administrative requirements smoothly and efficiently, including maintaining records and submitting reports. 2012-2013
Tracked Log Movement in Guantanamo Deployment for every detainee. 2012- 2013
Managed all aspects of administrative and personnel needs of ground supply operations.
Spearheaded patrol operations and led security forces teams to support battlefield operations.
Operated military police checkpoints and dispatch centers.
Supervised 24-hour police operation, including law enforcement, force prevention and protection, criminal investigations, logistics, civil disturbances, contraband identification and health and safety protocols.
Directed logistical training procedures in accordance with military regulations.
Monitored gate activities, controlled traffic and responded to emergencies on base.
Documented and processed classified materials for unit.

Pactiv- Team Leader/ Maintenance Tech
Moorhead, MN01/2001 - 06/2018

Developed team communications and information for Team meetings.
Resolved problems, improved operations and provided exceptional client support.
Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Provided constructive criticism regarding quality assurance on collections team phone calls.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Reviewed technical documentation to complete equipment maintenance and repair.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Installed replacement parts and components as well as entire systems.
Inspected systems inuse to detect problems, complete maintenance and recommend solutions.
Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.

Skills

Career Snapshot
Seventeen years + of commended performance in key customer service and support roles.
Expert in customer care/communications, problem solving, relationship building
Computer Skills
Word, Excel, PowerPoint, Outlook, Building Programs & Matrixes to Support Roles & Missions.
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
Customer Service & Support Specialist
Offering to exceed customer care excellence within high-volume environments that include.
Reports & Documentation
Call Center
Customer care
Documentation
Excel
Outlook
Word
Relationship building
Troubleshooting
Problem solving ability
Safety and compliance
Logistics Management
Safety standards and protocols
Community Relations
Customer service

Customer Service
Key Skills
World-Class Customer Service
Troubleshooting/ Problem Solving
Team Leader & Assistant Team Leader
Training Team Leader
Call Center Operations
Technical/User Support
Complaint Handling
Safety Officer
Customer Service
MMS
Team Leader
Office
PowerPoint
Problem solving
User Support
Safety awareness
Mechanical expertise
Budgeting
Behavior Management
Activity Planning
Business operations

Education

M State Moorhead, MNExpected in 05/2022M- State, Office, MHD, MN: Social Work

Moorhead High SchoolMoorhead, MN05/1998Diploma

Resume Overview

Companies Worked For:

Caterpillar/ATS
North Dakota National Guard
Pactiv

School Attended

M State
Moorhead High School

Job Titles Held:

Maintenance Technician
31B MMS NCO Operations
Team Leader/ Maintenance Tech

Degrees

M- State, Office, MHD, MN : Social Work
Diploma

Maintenance Technician Resume Example

Resume Score: 80%

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