Highly enthusiastic customer service professional with dedication to Customer Service Representation. Am motivated to
maintain customer satisfaction and contribute to the success of Spirit Airlines. Posses 2 years
airline experience as a Reservation Agent and One Pass Representative for Continental Airlines.
Energetic work attitude
Active listening skills
Seasoned in conflict resolution
Efficient in Microsoft Excel, Word and PowerPoint
Positive Client relations as a
Procurement/Maintenance Support Clerk
Efficient in Microsoft Outlook for email
Strong observational skills focused mainly on detail
03/1991 to Current
Maintenance Support ClerkUnited States Postal Service － Houston, Texas
As a Maintenance Support Clerk my key responsibility is maintaining records and inventory of automated parts.
Responsible with the daily communication with Vendors concerning orders and pricing on specific needed parts.
Verifying shipping receipts for accuracy.
Verifying items delivered with the shipping receipt.
Report and document
damaged shipment and incorrect shipments.
Verify and perform data entry with employee time sheets, matching the
signature with the employee name for documented work hours.
07/1987 to 07/1989
Airline Reservation Agent/ One Pass RepresentativeContinental Airlines － Houston, Texas
As a Reservation Agent and One Pass Representative my duties consisted of answering questions on fares, booked
reservations, and promoting the One Pass program to new travelers and repeat customers.
Assisted in modifying flight
Assisted One Pass customers with their mileage by suggesting benefits members were eligible for.
Explained the different levels of frequent flyer mileage benefits.
Provided positive customer service.
05/1985 to 03/1991
Sales AssociateMervyn's Department Store － Houston, Texas
Assisted customers in their purchase of clothing and jewelery.
Processed returned items and performed cashier duties.
Maintained financial accuracy of cash register transactions.
Education and Training
Associate of Arts: Liberal ArtsNorth Harris Community College － Houston, Texas, USALiberal Arts
benefits, cash register, cashier, conflict resolution, Client relations, customer service, data entry, documentation, email, financial, inventory, listening, Microsoft Excel, Microsoft Outlook, PowerPoint, Word, pricing, Procurement, shipping