main event customer service rep resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable, friendly, and solution-oriented retail service rep. with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to task completion, sales growth, and efficiency.
Skills
Product organization
Employee coaching
Direct sales
Promotional support
In-store support
Credit card payment processing
Store maintenance
Inbound and Outbound Calling
Customer relations
Active listening
Conflict mediation
Quality control
Cross-functional collaboration
Leadership development
Driving business growth
Communication
Relationship building
Organizational skills
Troubleshooting
Basic math
Planning
Customer service
Flexible
Working collaboratively
Work ethic
Critical thinking
Analytical
Time management
Conflict resolution
Product and service planning
Strategic direction
Sales support
Ability to analyze reports
Experience in leadership
Reliable and trustworthy
Experience
Main Event Customer Service Rep., 06/2015 - 12/2016 Coca-Cola Bottling Co. Consolidated – Beckley, WV,
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Maximized customer satisfaction by handling more than 50 customer telephone interactions each day.
Mentored junior team members and managed employee relationships.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Answered customer questions and addressed concerns.
Prevented key account losses by researching discrepancies for corrective action.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Replenished shelves to maintain adequate merchandise levels.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Served needs of many customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Cross-trained on service and supervisor roles in order to provide skilled back-up for customer-facing teams.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
Operated checkout line
Cosmetics Associate, 04/2017 - Current H-E-B Grocery – City, STATE,
Demonstrated products to customers; discussed features and redirected objections to capture sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended optimal merchandise based on customer needs and desires.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Drove sales of cosmetics and personal care products by applying proactive nature, knowledge of customer preferences, and active listening skills.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Communicated with customers about products and services; including policies, restrictions and refund policies.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Contributed to development, planning and completion of project initiatives.
Handled all delegated tasks, including, but not limited to; stocking, merchandising, breaking down trucks, organizing, working backstock, SRS walks, planning, customer service, etc...
Education and Training
High School Diploma: , Expected in 02/2015 - Penn Foster Career School - Scranton, PA GPA: Status -
Additional Information
During my 4 1/2 yrs working at H-E-B, I have gained experience in several departments aside from Cosmetics, such as Grocery, dairy, gm/drugstore, impulse, floral, checking, produce, and curbside.
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