SEARCH

Mail Order Clerk Customer Service Rep Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MAIL ORDER CLERK CUSTOMER SERVICE REP
Summary

Hi my name is Nazsha Williams I am 27 years old and a Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly and efficient customer devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Drug inventory management
  • FDA Drug Safety Guidelines
  • Intravenous admixture preparation
  • Confidentiality and HIPAA
  • Processing payments
  • Data Entry
  • Patient confidentiality
  • Operations Support
  • New hire onboarding
  • Drug safety
  • HIPAA
  • Interpreting orders
  • Customer Service
  • Credit card processing
  • Order fulfillment
  • Creative problem solving
  • Quick learner
  • Computer proficient
  • Route dispatch
  • Good listening skills
  • Receiving support
  • Technical Support
  • Multi-line phone talent
  • Patient care
  • Indirect patient care
  • Flexible schedule and availability
  • Behavioral Management
  • Care plan assessment
  • Patient assessments
  • Medical chart documentation
  • Childcare experience
  • Cooking meals
  • Appointment setting
  • Errands
  • Conflict mediation
  • Shipping and receiving understanding
  • Drug inventory control
  • Verifying orders
  • Stocking shelves
  • Proper labeling procedures
Experience
10/2017 to 08/2020
Mail Order Clerk Customer Service RepCVS Caremark － Lees Summit , MO
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirementsto supervisors.
  • Sending out prescriptions to clients who are not able to physically go to retail stores .
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
  • Clarified patient inquiries and questions to update patient account information in computer system.
  • Followed all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements.
  • Notified ordering providers of denied authorizations.
06/2017 to 10/2019
Pharmacy TechnicianCvs Pharmacy Inc. － Raytown, Missouri
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Set up and modified patient profiles in monitor computer systems to include current information such as medications and insurance details.
  • Processed over 2,000 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Ensured proper entry and processing of patients' prescriptions into internal system.
  • Processed incoming drug orders.
02/2013 to 05/2016
CaregiverBlue River Rehab Resources － Kansas City, United States
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Scheduled and accompanied clients to medical appointments.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Transported 3-4 patients daily via wheelchair to and from rehabilitation and daily activities.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
01/2013 to 12/2015
Customer Service RepresentativeCentralized Showing Service Inc. － Overland Park, KS
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to 400 calls in queue per minute.
Education and Training
High School DiplomaPenn Foster Highschool － Missouri City, MO
Some College (No Degree): Certified Pharmacy Technician Metropolitan Community College - Kansas City － Kansas City, MO

Certified Pharmacy Tech

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CVS Caremark
  • Cvs Pharmacy Inc.
  • Blue River Rehab Resources
  • Centralized Showing Service Inc.

School Attended

  • Penn Foster Highschool
  • Metropolitan Community College - Kansas City

Job Titles Held:

  • Mail Order Clerk Customer Service Rep
  • Pharmacy Technician
  • Caregiver
  • Customer Service Representative

Degrees

  • High School Diploma
    Some College (No Degree) : Certified Pharmacy Technician

Similar Resumes

View All
Mail-Order-Clerk-Customer-Service-Rep-resume-sample

Mail Order Clerk Customer Service Rep

Lees Summit, Missouri