Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Hands-on, hardworking personable and reliable individual that understands the needs of their internal and external customers.
Skills
Strong interpersonal skill
Courteous demeanor
Excellent communication skills
People-oriented
Detail oriented and dependable
Energetic work attitude
Strong time management skills
Customer service expert
Cash handling
Large cash/check deposits expert
Customer order processing reconciliation
Experience
Lunch Monitor, 09/2008 to 06/2017Island Trees School District － Levittown, NY
I supervised the lunch and free time process with second, third and fourth grade children. I ensure that they were safe and in compliance with school procedures.
Special Services Desk Representative, 08/1996 to 05/2001Home Depot － East Meadows, NY
I worked with customers special orders and ensured that their items were input and delivered to standard. Responsible for vendor delivery and transit review for customer deliveries and pick-up. Reconciled orders for follow-up every seven days with customers and vendors until order was completed. I completed customer surveys to ensure customer satisfaction of merchandise and/or installation of product was to their specifications. Daily review of accuracy reporting and refunds when needed. Customer conflict resolution.
Bank Teller, 09/1989 to 08/1995Republic National Bank － Levittown, NY
Balanced daily cash deposits and bank vault inventory with a zero error rate. Opened new customer accounts, including checking, savings and lines of credit. Processed cash withdrawals. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Trained employees on cash drawer operation. Processed treasury, tax, mortgages and loan payments. Business Teller handling Large cash and check deposits requiring a 1099 to be filled out. Delivered prompt, accurate and excellent customer service.
