loss prevention site lead resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Resourceful Loss Prevention Officer and Security Management Professional with over 7 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations and maintains a positive outlook and professional demeanor at all times.
Skills
Investigation and Interrogation
Policy Implementation
Surveillance Equipment
Risk Management
Policy Enforcement
Customer Service
Education and Training
Community College of DenverDenver, CO, Expected in ā ā:Criminal Justice - GPA:
Certifications
Wicklander-Zulawski Certified
Experience
Mercantile Bank Corporation - Loss Prevention Site Lead Traverse City, MI, 08/2021 - 04/2023
Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Identified client needs and worked closely with Operations management personnel to ascertain appropriate solutions.
Oversaw contracted security team of more than 10 officers. Maintained high levels of alertness and professionalism throughout shifts.
Monitored building access.
Conducted Active Shooter and Workplace Violence Training for all Operations and Support Leadership.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence and building a positive partnership with local police/EMS and Fire Department teams.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Black Hills Corporation - Loss Prevention Specialist Garden City, KS, 05/2020 - 08/2021
Drafted and documented security procedures, policies and standards.
Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Planned and launched policies and procedures to minimize asset losses.
Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Quad/Graphics, Inc. - Account Manager Findlay, OH, 04/2017 - 05/2020
Identify client needs as a third party contractor and fulfill all policies and requirements within contractual agreement.
Train, develop and lead a team of 10 Security Professionals/Supervisors.
Maintained access control, conducted consistent patrolling and monitoring of camera/alarm systems.
Manage performance of security professionals and support leadership teams/visitors and contractors.
Report/track/research and complete weekly audits, schedules, shift reports, pass downs, investigations and policy violations.
Assist with footage review for investigations.
Provide a high level of customer service focused professionalism.
St Clair County Community College - Shift Supervisor Port Huron, MI, 08/2016 - 04/2017
Completed opening and closing duties to facilitate security operations.
Assisted Account Manager with daily security operations to meet standards of service and quality.
Collaborated with team members to improve performance and implement training updates.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Assessed operations and adjusted scheduling to maximize productivity.
Monitored security and enforced loss prevention strategies during shift.
Delegated tasks to employees and monitored activities and task completion.
Community College Of Denver - Student Ambassador City, STATE, 08/2009 - 05/2014
Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
Supported new students by providing directional information and participating in orientation.
Conducted campus tours to showcase programs and support services.
Helped with registration processes and applications.
Generated excitement for prospective students through workshops, presentations and sharing first-hand experiences.
Provided peer advising and presentations for students to describe value of higher education.
Accomplishments
Partnered with Aurora Police Department to combat vehicle theft/crime and drag racing activity within the warehouse area. Conducted and led several meetings with Aurora Police Department Leadership.
Launched two construction buildings to fully operational warehouses. This involved partnering with hundreds of different contractors and teams to complete building layouts for Amazon warehouses.
Supported several different building types and Whole Foods Market with theft investigations, interviews, workplace violence and incidents.
Investigated 11 cases in 2022 which totaled $5,000.
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