Enthusiastic customer service/sales representative with in-depth knowledge of sales, account management and training.I'm a fast learner and very meticulous when it comes to my work. Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude.Hands-on when it comes to helping other teammates and I notice that my positive hardworking attitude tends to rub off on others. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I'll make sure that every customer leaves with a positive experience at your place of business and all there needs are met. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Balancing cash drawer/register Top sales performer Customer service expert Adaptive team player Opening/closing procedures Filing 10-Key Typing Microsoft Outlook Microsoft Excel Microsoft Word Telephone inquiries specialist Invoice processing Inventory control Accomplishments Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Received gold award 3 consecutive quarters. Product Sales Cross-sold services, upgrading customers to different plans and product packages.
Inventory control procedures
Cash handling accuracy
Banking and financial services background
Strong communication skills
Personnel training and development
Superb sales professional
Ability to mediate disputes
Excellent communication skills
Reading comprehension skills
Reliable and punctual
Microsoft Word, Excel, PowerPoint
Microsoft Office proficiency
Dedicated team player
RossHarbor City, CALoss PreventionWatch front end for proper scan and bag, cash handling and jewelry execution between customers and associates. Do hourly walks around store greeting and checking for any suspicious behaviors. Always knowing locations of high value merchandise and monitoring at all times.Coaching store associates on store top 5, hot spots, and alert line.
Wells Fargo BankTorrance, CATeller
Deposit checks and cash for small business owners.Bought and sold cash accurately and in a timely manner.Sold products to customers to better there accounts and money management.Earned "Top Seller" for 3 consecutive quarters.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Helped trained 2 new employees.Provided back-up for other customer service representatives when needed.
Macy's Shoe DepartmentTorrance, CASales Associate
Work on Hourly wages and commission.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Excelled in exceeding daily Macy's credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise.Expressed appreciation and invited customers to return to the store.Accurately logged all daily shipping and receiving orders.Assisted customers in finding out-of-stock items.Regularly sought opportunities to up sell and add on additional merchandise.Organized the store by returning all merchandise to its proper place.
Forever 21Torrance, CASales Associate
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawer.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
Love DTorrance, CAAssistant Manager
Worked as a team member performing cashier duties, product assistance and cleaning.Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.Accurately logged all daily shipping and receiving orders.Stocked and rotated inventory regularly.Managed cash stock and inventory balances accurately.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.Recommended, selected and helped locate merchandise based on customer needs and desires.Assisted customers in finding out- of-stock items.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Compiled weekly monetary reports and records for store managers.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Successfully interacted with customers and retail buyers.Expressed appreciation and invited customers to return to the store.Trained 2-3 new employees quarterly.
Carson High SchoolCarson, CAHigh School Diploma
Detail oriented, cashier, opening and closing procedures, customer service, inventory,cash handling, knowledge of company policies, knowledge of store, receiving, retail, sales, computer knowledge, data entry, filing, 10-key, typing, invoice processing and inventory control.