Loss Mitigation Specialist, 12/2012 to Current
IBM-Seterus – Rtp, NC
Receive inbound calls from delinquent borrowers, Make outbound Collection Calls,Make outbound Loss Mitigation Solicitation Calls, Contact delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses.Maintain call control by overcoming objections. Initiate workout programs to prevent foreclosures, analyze mortgagor's financial statements, evaluate debt ratios, review mortgagor's payment record and educate borrowers on alternative money sources/payment options to bring loan current. Work with borrower to reach a solution, Recommend Loss Mitigation referrals upon reviewing breach validation, and, analyze feasibility of short sale or long term repayment plan to mitigate losses.
Customer Service Representative, 08/2009 to 03/2011
Sprint – Cary, NC
Respond to
telephone inquiries and complaints and log customer calls. Troubleshoot data
issues. Dispatch field
engineers to resolve complex issues requiring tower repairs. Meet daily and
monthly quota. Process pricing
requests for equipment sales. Research warranty
and contract issues with customers. Upgrade
price plans, insurance plans, and upgrade devices. Upgrade and add additional phone lines and close the sale.
Medical Data Entry, 04/2008 to 08/2009
Medi Home Health Ageny – Raleigh, NC
Enter data to generate HCFA forms and returns the information to originating branch
office. Enter
daily admissions, recertification's, and discharge patients in the system. Update
physician and hospital files as needed. File
medical records. Update
patient medication file.
Hold staff meetings to reinforce policies & procedures, Support maintenance of current entry dates and daily work assignments, Assist with End of Day processes, Work batch charge edit/errors reports, ICD9 Coding.
Store Manager, 06/2003 to 08/2008
Friedmans Jewelers – Durham, NC
Coordinate sales
promotion activities and pricing merchandise. Monitor store
profitability, and manage payroll budgets. Organized weekly
sales reports for the sales department to track product success. Ensure accuracy
of inventory. Interview and
hire, open and close store. Ability to meet
daily, weekly and monthly quota. Able to up sell
and cross sell products.
