To secure a position with a well established organization with a stable environment that will enable me to use my strong organizational skills, background, and ability to work well with people
Skills
Management, Data Entry, Sales,
Medical Terminology, Filing, Microsoft Office, Email, Multi-line Usage,
Collections, Fast Learner, Energetic Work Attitude, Strong Client Relations,
Medical Office Skills, Problem Solver, Excellent Communication Skills.
Strong negotiation skills, Ability to make decisions independently, Strong internal and external customer service skills, Working knowledge of collection practices and laws, loss mitigation, foreclosure, and bankruptcy laws.
Work History
Loss Mitigation Specialist, 11/2012 to Current Community Trust Bancorp, Inc. – Paintsville, KY,
Receive inbound calls from delinquent borrowers, Make outbound Collection Calls,Make outbound Loss Mitigation Solicitation Calls, Contact delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses.Maintain call control by overcoming objections. Initiate workout programs to prevent foreclosures, analyze mortgagor's financial statements, evaluate debt ratios, review mortgagor's payment record and educate borrowers on alternative money sources/payment options to bring loan current. Work with borrower to reach a solution, Recommend Loss Mitigation referrals upon reviewing breach validation, and, analyze feasibility of short sale or long term repayment plan to mitigate losses.
Customer Service Representative, 08/2009 to 03/2011 Westrock Company – Longview, WA, Respond to telephone inquiries and complaints and log customer calls. Troubleshoot data issues. Dispatch field engineers to resolve complex issues requiring tower repairs. Meet daily and monthly quota. Process pricing requests for equipment sales. Research warranty and contract issues with customers. Upgrade price plans, insurance plans, and upgrade devices. Upgrade and add additional phone lines and close the sale.
Medical Data Entry, 04/2008 to 08/2009 Iconma, L.L.C. – Miami, FL, Enter data to generate HCFA forms and returns the information to originating branch office. Enter daily admissions, recertification's, and discharge patients in the system. Update physician and hospital files as needed. File medical records. Update patient medication file.
Hold staff meetings to reinforce policies & procedures, Support maintenance of current entry dates and daily work assignments, Assist with End of Day processes, Work batch charge edit/errors reports, ICD9 Coding.
Store Manager, 06/2003 to 08/2008 Conn's, Inc. – Phoenix, AZ, Coordinate sales promotion activities and pricing merchandise. Monitor store profitability, and manage payroll budgets. Organized weekly sales reports for the sales department to track product success. Ensure accuracy of inventory. Interview and hire, open and close store. Ability to meet daily, weekly and monthly quota. Able to up sell and Claire sell products.
Education
na: , Expected in Current Kaplan University - online, GPA:
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