Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Strengths
Computer Skills:
Microsoft Office 2007 (Access, Excel, Outlook, PowerPoint, SharePoint, Word)
Microsoft Office 2010 (Access, Excel, PowerPoint, SharePoint, Word)
ManageStar
PeopleSoft
DeLorme Street Atlas
Maptech
Accomplishments
Work Experience
LOGCAP IV HSE Regional Environmental Supervisor, 10/2011 - 12/2012 Dyncorp International – , , US DOD GOVT Security Clearance: NACI-CCF Supervision and mentoring of HAZMAT Specialists (EXPAT and FN), Environmental Specialists, and Environmental Technicians within the Health, Safety, and Environmental (HSE) Hazardous Waste and Hazardous Materials Management Process to include the establishing and management of multiple HWSAs and HWAPs. If necessary, further details are available on extended version per request.
Customer Service & Problem Resolution Representative II, 05/2008 - 01/2009 Convergys – , ,
Work from home Remote Agent)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns, demonstrate empathy, and clarify customer requirements
Probe for and confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer profile.
Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests.
Contribute ideas on ways to resolve problems to better serve the customer and/ or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Provide solutions to issues that are often non-standard/ non-routine and require some creative/ critical thinking and clarification.
Maintain broad knowledge of client products and services
Work independently with proficient attention to details, good listening, and responding skills.
Maintain flexibility with the ability to adapt to changes quickly and think conceptually with solid problem solving skills while using software applications and basic computer technical knowledge.
Work from Home Loan Originator, 02/2005 - 05/2007 National Lending Corporation – , ,
Network marketing for prospective mortgage loans, residential and commercial.
Work from home Loan Originator of potential mortgage loans by way of borrower entry data using Calyx 5.1 software
Borrowers' information QA/QC
Closing cost negotiations
Home Agent Sales Associate, 06/2006 - 01/2007 – , ,
Telemarketing Home Sales Agent
Data entry
Systems information QA/QC
Over the phone customer service
Educational Background
High School Diploma: , Expected in 1993 - Crestview High School - Crestview, Florida GPA: High School Diploma Crestview High School Crestview, Florida Graduated 1993 Professional References Are Available Upon Request
Certification: Environmental Sciences, Expected in - UC Berkeley - Berkeley, California GPA: Professional Certification Environmental Sciences Radiation Protection Sciences UC Berkeley Berkeley, California
Certification: Radiation Protection Technology, Expected in - Aiken Technical College - Aiken, South Carolina GPA: Professional Certification Radiation Protection Technology Aiken Technical College Aiken, South Carolina
Associates in Science: Business Administration, Expected in - HCC College - Brandon, Florida GPA: Associates in Science Business Administration Environmental Science Technology HCC College Brandon, Florida
Military Experience
10/2011 - 12/2012 Army – , Dyncorp International (Client: US DOD Army) - APO, AE October 2011 - December 2012 LOGCAP IV HSE Regional Environmental Supervisor US DOD GOVT Security Clearance: NACI-CCF Supervision and mentoring of HAZMAT Specialists (EXPAT and FN), Environmental Specialists, and Environmental Technicians within the Health, Safety, and Environmental (HSE) Hazardous Waste and Hazardous Materials Management Process to include the establishing and management of multiple HWSAs and HWAPs. If necessary, further details are available on extended version per request. Convergys May 2008 - January 2009 Customer Service & Problem Resolution Representative II (Work from home Remote Agent) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns, demonstrate empathy, and clarify customer requirements Probe for and confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer profile. Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests. Contribute ideas on ways to resolve problems to better serve the customer and/ or improve productivity. Participate in activities designed to improve customer satisfaction and business performance Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Provide solutions to issues that are often non-standard/ non-routine and require some creative/ critical thinking and clarification. Maintain broad knowledge of client products and services Work independently with proficient attention to details, good listening, and responding skills. Maintain flexibility with the ability to adapt to changes quickly and think conceptually with solid problem solving skills while using software applications and basic computer technical knowledge. Special Data Processing June 2006 - January 2007 Home Agent Sales Associate Telemarketing Home Sales Agent Data entry Systems information QA/QC Over the phone customer service National Lending Corporation February 2005 - May 2007 Work from Home Loan Originator Network marketing for prospective mortgage loans, residential and commercial. Work from home Loan Originator of potential mortgage loans by way of borrower entry data using Calyx 5.1 software Borrowers' information QA/QC Closing cost negotiations
Certifications
DOD Professional Certification Radiation Protection Technology Aiken Technical College Aiken, South Carolina Professional Certification Environmental Sciences Radiation Protection Sciences UC Berkeley Berkeley, California
Skills
Qa, Closing, Home Loan, Loans, Marketing, Mortgage, Mortgage Loans, Customer Service, Receptionist, Retail Sales, Dod, Hazardous Materials, Hazardous Waste, Hazmat, Materials Management, Mentoring, Security, Clarify, Greet, Problem Resolution, Problem Solving, Satisfaction, Solutions, Associate, Data Entry, Phone Customer Service, Sales, Sales Agent, Sales Associate, Telemarketing, Access, And Sales, Ehs, Engineer, Environmental Consulting, Environmental Management, Excel, Leadership Skills, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Office, Office 2010, Or Sales, Outlook, Peoplesoft, Petroleum, Powerpoint, Process Engineer, Sales And, Sharepoint, Telemarketing Sales, Word, Environmental Science, Environmental Sciences, Geology
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Resume Overview
School Attended
Crestview High School
UC Berkeley
Aiken Technical College
HCC College
Job Titles Held:
LOGCAP IV HSE Regional Environmental Supervisor
Customer Service & Problem Resolution Representative II
