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LOGCAP IV HSE Regional Environmental Supervisor Resume Example

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LOGCAP IV HSE REGIONAL ENVIRONMENTAL SUPERVISOR
Core Strengths
  • Computer Skills:
  • Microsoft Office 2007 (Access, Excel, Outlook, PowerPoint, SharePoint, Word)
  • Microsoft Office 2010 (Access, Excel, PowerPoint, SharePoint, Word)
  • ManageStar
  • PeopleSoft
  • DeLorme Street Atlas
  • Maptech
Work Experience
LOGCAP IV HSE Regional Environmental Supervisor
October 2011 to December 2012 Dyncorp International US DOD GOVT Security Clearance: NACI-CCF Supervision and mentoring of HAZMAT Specialists (EXPAT and FN), Environmental Specialists, and Environmental Technicians within the Health, Safety, and Environmental (HSE) Hazardous Waste and Hazardous Materials Management Process to include the establishing and management of multiple HWSAs and HWAPs. If necessary, further details are available on extended version per request.
Customer Service & Problem Resolution Representative II
May 2008 to January 2009 Convergys
  • Work from home Remote Agent)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns, demonstrate empathy, and clarify customer requirements
  • Probe for and confirm customer understanding of the solution and provide additional customer education as needed
  • Prepare complete and accurate work and update customer profile.
  • Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests.
  • Contribute ideas on ways to resolve problems to better serve the customer and/ or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
  • Provide solutions to issues that are often non-standard/ non-routine and require some creative/ critical thinking and clarification.
  • Maintain broad knowledge of client products and services
  • Work independently with proficient attention to details, good listening, and responding skills.
  • Maintain flexibility with the ability to adapt to changes quickly and think conceptually with solid problem solving skills while using software applications and basic computer technical knowledge.
Work from Home Loan Originator
February 2005 to May 2007 National Lending Corporation
  • Network marketing for prospective mortgage loans, residential and commercial.
  • Work from home Loan Originator of potential mortgage loans by way of borrower entry data using Calyx 5.1 software
  • Borrowers' information QA/QC
  • Closing cost negotiations
Home Agent Sales Associate
June 2006 to January 2007
  • Telemarketing Home Sales Agent
  • Data entry
  • Systems information QA/QC
  • Over the phone customer service
Educational Background
High School Diploma : 1993 Crestview High School － Crestview, Florida, US High School Diploma Crestview High School Crestview, Florida Graduated 1993 Professional References Are Available Upon Request
Certification : Environmental Sciences UC Berkeley － Berkeley, California, US Professional Certification Environmental Sciences Radiation Protection Sciences UC Berkeley Berkeley, California
Certification : Radiation Protection Technology Aiken Technical College － Aiken, South Carolina, US Professional Certification Radiation Protection Technology Aiken Technical College Aiken, South Carolina
Associates in Science : Business Administration HCC College － Brandon, Florida, US Associates in Science Business Administration Environmental Science Technology HCC College Brandon, Florida
Military Experience
October 2011 to December 2012 Army Dyncorp International (Client: US DOD Army) - APO, AE October 2011 - December 2012 LOGCAP IV HSE Regional Environmental Supervisor US DOD GOVT Security Clearance: NACI-CCF Supervision and mentoring of HAZMAT Specialists (EXPAT and FN), Environmental Specialists, and Environmental Technicians within the Health, Safety, and Environmental (HSE) Hazardous Waste and Hazardous Materials Management Process to include the establishing and management of multiple HWSAs and HWAPs. If necessary, further details are available on extended version per request. Convergys May 2008 - January 2009 Customer Service & Problem Resolution Representative II (Work from home Remote Agent) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns, demonstrate empathy, and clarify customer requirements Probe for and confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer profile. Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests. Contribute ideas on ways to resolve problems to better serve the customer and/ or improve productivity. Participate in activities designed to improve customer satisfaction and business performance Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Provide solutions to issues that are often non-standard/ non-routine and require some creative/ critical thinking and clarification. Maintain broad knowledge of client products and services Work independently with proficient attention to details, good listening, and responding skills. Maintain flexibility with the ability to adapt to changes quickly and think conceptually with solid problem solving skills while using software applications and basic computer technical knowledge. Special Data Processing June 2006 - January 2007 Home Agent Sales Associate Telemarketing Home Sales Agent Data entry Systems information QA/QC Over the phone customer service National Lending Corporation February 2005 - May 2007 Work from Home Loan Originator Network marketing for prospective mortgage loans, residential and commercial. Work from home Loan Originator of potential mortgage loans by way of borrower entry data using Calyx 5.1 software Borrowers' information QA/QC Closing cost negotiations
Certifications
DOD Professional Certification Radiation Protection Technology Aiken Technical College Aiken, South Carolina Professional Certification Environmental Sciences Radiation Protection Sciences UC Berkeley Berkeley, California
Skills
Qa, Closing, Home Loan, Loans, Marketing, Mortgage, Mortgage Loans, Customer Service, Receptionist, Retail Sales, Dod, Hazardous Materials, Hazardous Waste, Hazmat, Materials Management, Mentoring, Security, Clarify, Greet, Problem Resolution, Problem Solving, Satisfaction, Solutions, Associate, Data Entry, Phone Customer Service, Sales, Sales Agent, Sales Associate, Telemarketing, Access, And Sales, Ehs, Engineer, Environmental Consulting, Environmental Management, Excel, Leadership Skills, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Office, Office 2010, Or Sales, Outlook, Peoplesoft, Petroleum, Powerpoint, Process Engineer, Sales And, Sharepoint, Telemarketing Sales, Word, Environmental Science, Environmental Sciences, Geology
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Resume Overview

Companies Worked For:

  • Dyncorp International
  • Convergys
  • National Lending Corporation
  • Army

School Attended

  • Crestview High School
  • UC Berkeley
  • Aiken Technical College
  • HCC College

Job Titles Held:

  • LOGCAP IV HSE Regional Environmental Supervisor
  • Customer Service & Problem Resolution Representative II
  • Work from Home Loan Originator
  • Home Agent Sales Associate

Degrees

  • High School Diploma : 1993
    Certification : Environmental Sciences
    Certification : Radiation Protection Technology
    Associates in Science : Business Administration

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