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Loan Specialist Resume Example

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LOAN SPECIALIST
Career Overview

Reliable Customer Service Representative with sales/cashier experience, dedicated to maintain customer satisfaction and contribute to company success. Well organized and detail-oriented with basic computer skills.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Telephone inquiries specialist
  • Invoice processing
  • Store maintenance ability
  • Inventory control familiarity
  • Visual merchandising proficiency
Accomplishments

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface/Multi-tasking 

  • Greeted customers upon entrance and handled all cash and credit transactions often operating two registers at once to maximize customer flow while working alone.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service 

  • Calmly researched to quickly resolve client conflicts to prevent losing accounts and help satisfy customer needs.

Sales 

  • Consistently generated additional revenue through skilled sales techniques and excellent customer rapport.
  • Cross-sold services upgrading customers to different plans and product packages.
Work Experience
Loan Specialist01/2012 to 06/2012Loan DepotNashville , TN
  • Correctly assisted clients in a timely manner as cashier.
  • Responded to inquiries from staff and clients via mail, e-mail, and fax.
  • Completed and organized daily reports to track productivity.
  • Executed outbound calls to past and present customer base.
  • Researched information to create client accounts while maintaining proper document updates and filing.
  • Managed schedules, training, inventory stock, and supply/money orders.
Patient Care Assistant/Housekeeper07/2009 to 11/2009Carter Lumber IncSunbury , OH
  • Developed highly empathetic client relationships.
  • Assisted with feeding, bathing, and dressing all residents.
  • Maintained cleanliness of entire facility by replenishing fresh linens for each room, keeping abreast laundry tasks, dusting, vacuuming, etc. on a daily basis.
Inventory Control Specialist07/2008 to 07/2009DrizlyBoston , MA
  • Prevented store losses by keeping track of all merchandise totals daily using telzon scanners,awareness, and attention to detail.
  • Stocked and rotated inventory regularly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Customer Support Representative 10/2005 to 12/2006CopartGraham , WA
  • Worked with computer program to design and print out decals for magnets, banners, cars, and windows.
  • Assisted with production to prepare and sale customized merchandise to individuals and commercial accounts.
  • Successfully met with clients to process orders and give cost estimates.
  • Managed quality communication, customer support and product representation for each client.
Customer Service Representative (CSR) 02/2005 to 08/2005GE FinancialCity , STATE
  • Handled all incoming calls from clients enrolled in various programs through GE such as product warranties, insurances, and AARP.
  • Created new customer accounts.
  • Maintained and updated membership information.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Educational Background
High School Diploma2000Sam Houston High SchoolCity, State, USA
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
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Resume Overview

School Attended

  • Sam Houston High School

Job Titles Held:

  • Loan Specialist
  • Patient Care Assistant/Housekeeper
  • Inventory Control Specialist
  • Customer Support Representative
  • Customer Service Representative (CSR)

Degrees

  • High School Diploma 2000

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