Loan Specialist Resume Example
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LOAN SPECIALIST
Career Overview
Reliable Customer Service Representative with sales/cashier experience, dedicated to maintain customer satisfaction and contribute to company success. Well organized and detail-oriented with basic computer skills.
Core Strengths
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Accomplishments
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Interface/Multi-tasking
- Greeted customers upon entrance and handled all cash and credit transactions often operating two registers at once to maximize customer flow while working alone.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
- Calmly researched to quickly resolve client conflicts to prevent losing accounts and help satisfy customer needs.
Sales
- Consistently generated additional revenue through skilled sales techniques and excellent customer rapport.
- Cross-sold services upgrading customers to different plans and product packages.
Work Experience
Loan Specialist01/2012 to 06/2012Loan DepotNashville , TN
- Correctly assisted clients in a timely manner as cashier.
- Responded to inquiries from staff and clients via mail, e-mail, and fax.
- Completed and organized daily reports to track productivity.
- Executed outbound calls to past and present customer base.
- Researched information to create client accounts while maintaining proper document updates and filing.
- Managed schedules, training, inventory stock, and supply/money orders.
Patient Care Assistant/Housekeeper07/2009 to 11/2009Carter Lumber IncSunbury , OH
- Developed highly empathetic client relationships.
- Assisted with feeding, bathing, and dressing all residents.
- Maintained cleanliness of entire facility by replenishing fresh linens for each room, keeping abreast laundry tasks, dusting, vacuuming, etc. on a daily basis.
Inventory Control Specialist07/2008 to 07/2009DrizlyBoston , MA
- Prevented store losses by keeping track of all merchandise totals daily using telzon scanners,awareness, and attention to detail.
- Stocked and rotated inventory regularly.
- Cross-trained and provided back-up for other customer service representatives when needed.
Customer Support Representative 10/2005 to 12/2006CopartGraham , WA
- Worked with computer program to design and print out decals for magnets, banners, cars, and windows.
- Assisted with production to prepare and sale customized merchandise to individuals and commercial accounts.
- Successfully met with clients to process orders and give cost estimates.
- Managed quality communication, customer support and product representation for each client.
Customer Service Representative (CSR) 02/2005 to 08/2005GE FinancialCity , STATE
- Handled all incoming calls from clients enrolled in various programs through GE such as product warranties, insurances, and AARP.
- Created new customer accounts.
- Maintained and updated membership information.
- Guaranteed positive customer experiences and resolved all customer complaints.
Educational Background
High School Diploma2000Sam Houston High SchoolCity, State, USA
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Resume Overview
School Attended
- Sam Houston High School
Job Titles Held:
- Loan Specialist
- Patient Care Assistant/Housekeeper
- Inventory Control Specialist
- Customer Support Representative
- Customer Service Representative (CSR)
Degrees
- High School Diploma 2000
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