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Loan Agent Resume Example

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LOAN AGENT
Professional Summary

Excellent analytical and communication skills. Accomplished management professional with 7+years of career progression in operations. Proven effective skills in the development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes costs.

Work History
Loan Agent, 04/2019 to Current
Oportun – Cherry Hill, NJ
  • Develops loan applications by evaluating applicant information and documentation
  • Consults with clients about their lending needs to help them achieve their financial goals, including the collection, and analysis of information about the client's financial situation
  • Evaluates loan applications and documentation by informing applicant of additional requirements
  • Rejects loans by explaining deficiencies to applicants
  • Schedules and tracks closing dates, contingency dates, and loan lock expirations
  • Approves loans by issuing checks or forwarding applications to loan committee
  • Completes loan contracts by explaining provisions to applicant, obtaining signatures andnotarizations, and collecting fees
  • Prepares and submits timely and accurate loan files
  • Uses state of the art technology to manage loan pipeline and conduct credit and underwritinganalysis
  • Updates job knowledge by participating in educational opportunities, reading professionalpublications, maintaining professional networks, and participating in professional organizations
  • Maintains customer confidence by keeping loan information confidential
  • Keyholder
Security Officer, 07/2017 to 08/2018
Allied Universal Security Services, Systems and Solutions – Cherry Hill, NJ
  • Maintained safety by quickly responding to alarms and investigating disturbances
  • Completed in-depth searches of individuals and baggage to check for devices, weapons other prohibited items
  • Completed in-depth searches of individuals and baggage to check for devices, weapons, and other prohibited items
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue
  • Worked with local and federal law enforcement agents to coordinate apprehensions
  • Used x-ray scanners to check items for signs of unauthorized materials
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits
  • Investigated suspected incidents of external fraud, employee theft and embezzlement
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
Desk Manager, 11/2011 to 08/2016
Joyce Leslie – Cherry Hill, NJ
  • Coordinated office activities and operations to secure efficiency and compliance with company policies
  • Automated office operations, managing client correspondence, payment schedules, record tracking, and data communications
  • Trained employees on best practices and protocol while managing teams to ensure optimal productivity
  • Supported clerical needs including taking messages, scanning documents and routing business correspondence
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling
  • Managed daily operations within office by supporting continuous delivery of excellent services and care
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
QA Tester, 11/2003 to 05/2008
Cardinal Health – Pennsauken, NJ
  • Performed extensive user interface testing in mobile devices, including Windows, Android
  • Developed and wrote concise test plans for projects that encompassed technologies
  • Implemented testing of highly available COTS applications in both Windows and Linux environments
  • Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation
  • Communicated with departments regarding defects along with implemented effective solutions
Skills
  • Customer Service Manager
  • Excel
  • Bilingual (10+ years)
  • Esthetician
  • May 2019
  • CPR/AD
  • June 2018
Education
A.S: Criminal Justice, 2017
Camden County College - Blackwood, NJ
Bachelor's: Criminal Justice, Expected in 2021
Rutgers University - Blackwood, NJ
  • Member of [Psi Beta National Psychology Honor Society]
  • Vice President of Psi Beta Honor Society, May 2016 -2017
  • Awarded Medal of Honor
Estechian , 05/2019
Jolie Hair And Beauty Academy - Cherry Hill, NJ
Certifications
  • Bilingual (10+ years)
  • Esthetician-May 2019
  • CPR/AED-June 2018
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Resume Overview

Companies Worked For:

  • Oportun
  • Allied Universal Security Services, Systems and Solutions
  • Joyce Leslie
  • Cardinal Health

School Attended

  • Camden County College
  • Rutgers University
  • Jolie Hair And Beauty Academy

Job Titles Held:

  • Loan Agent
  • Security Officer
  • Desk Manager
  • QA Tester

Degrees

  • A.S : Criminal Justice , 2017
    Bachelor's : Criminal Justice , Expected in 2021
    Estechian , 05/2019

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