LiveCareer-Resume

licensed practical nurse resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly-motivated person with desire to take on new challenges and provide customer satisfaction. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Multi-tasking and prioritization
  • Basic math
  • CRM
  • Inbound and Outbound Calling
  • Customer Support
  • Verbal Communication
  • MS Office proficiency
  • High-energy attitude
  • Data evaluation
  • Customer relations
  • Microsoft Office expertise
  • Office equipment proficiency
  • Retail sales customer service
  • Conflict mediation
  • Clerical support
  • Credit card payment processing
Experience
Licensed Practical Nurse, 03/2020 to Current
Hospice Of ChattanoogaJasper, TN,
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Interviewed patients to obtain medical history.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Licensed Practical Nurse, 01/2017 to 07/2020
Hospice Of ChattanoogaNashville, TN,
  • Collected and documented vital signs to track current patient conditions.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Interviewed patients to obtain medical history.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Used sterile techniques to prepare patients for procedures.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Delivered high-quality direct and indirect nursing care to up to 20 patients per day.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Counseled clients, patients and families and provided emotional and psychosocial support.
Customer Service Representative, 03/2013 to 01/2020
Hopkins Manufacturing Corp.Miami, OK,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
Education and Training
Diploma: Nursing, Expected in to Chester County Intermediate Unit - Downingtown, PA,
GPA:
High School Diploma: , Expected in to Downingtown High School - Downingtown, PA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Chester County Intermediate Unit
  • Downingtown High School

Job Titles Held:

  • Licensed Practical Nurse
  • Licensed Practical Nurse
  • Customer Service Representative

Degrees

  • Diploma
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: