Leasing Office, Customer Service, and Sales Resume Example

Office assistant, answered phones, problem solving, updating delinquency reports. Making collection calls and phone calls regarding any concerns the park would have with the tenants or home owner's and handling any complaints or forwarding in some cases to the manager.

• Distributed and followed up on tenant renewal notices.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Escalated any major issues to property manager for immediate remediation.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Engaged with customers to effectively build rapport and lasting relationships.
• Performed background, reference and credit checks as part of screening process of prospective tenants.

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Upsold additional products and services after identifying customer needs and requirements.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Educated customers on promotions to enhance sales.
• Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
• Built relationships with clients through active listening and communication talent to provide excellent service.
• Assisted customers by answering questions and fulfilling requests.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Obtained client medical history, including medication information, symptoms and allergies.
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Daily transportation of picking up and delivering clients to their destination.
• Workshop assistant provided meds through out the day.
• Meals on wheels and transportation to doctor appointments.
• Answered phone in workshop.
• As overtime opportunity, worked in client homes at night and on weekends, taking care of them.