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Leasing Office, Customer Service, and Sales Resume Example

Resume Score: 80%

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LEASING OFFICE, CUSTOMER SERVICE, AND SALES
Professional Summary

Seasoned customer service/office assistant with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.

Years of experience in office assistant, medical and transportation industries. Passionate worker, caring honest, ethical person, dedicated to any work relationship. Great communication skills, collection and sales experience. Data entry, fax machines, postal machines, multi-lines phones, and customer service skills.

Perfect attendance 4 years straight at Wesley Medical

Center during employment 1976 to 1993. Many years of experience. Detail-oriented, organized and highly resourceful with strong decision-making and problem solving abilities.

Skills
  • Clear oral/written communication
  • Excellent people skills
  • Excellent multi-tasking ability
  • Administrative support
  • Cash register operations
  • Cash Handling
  • Policy and procedure modification
  • Scheduling
  • Sales training experience from insurance sales
  • Client Service
  • Problem-solving skills
  • Upselling
  • Exceptional customer service
  • Mail handling
  • Documentation and control
  • Communication skills
  • Friendly nature
Work History
Leasing Office, Customer Service, and Sales05/2020 to 06/2020
BoaVida Communities/Lamplighter MHP – Sacramento, CA

Office assistant by answering phones, posting payments, writing receipts, problem solving, showing and selling mobile homes. Making collection calls and notifying tenants of any concerns the park may have about complaints, repairs or any documents that may be needed. Updating delinquency reports, leases and applications. Running background checks also.

  • Handled all incoming business and client requests for information.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Office Assistant, Leasing Agent and Sales04/2019 to 05/2020
Park Street Partners/Lamplighter MHP – Ladera Ranch, CA

Office assistant, answered phones, problem solving, updating delinquency reports. Making collection calls and phone calls regarding any concerns the park would have with the tenants or home owner's and handling any complaints or forwarding in some cases to the manager.

  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Escalated any major issues to property manager for immediate remediation.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
Insurance Sales Agent, Customer Service03/2013 to 06/2016
Convergys Corporation – Wichita, KS
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Educated customers on promotions to enhance sales.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Built relationships with clients through active listening and communication talent to provide excellent service.
  • Assisted customers by answering questions and fulfilling requests.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
CNA, Driver, Workshop Assistant, Home Care03/2003 to 10/2008
ResCare Inc. – Wichita, KS
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Daily transportation of picking up and delivering clients to their destination.
  • Workshop assistant provided meds through out the day.
  • Meals on wheels and transportation to doctor appointments.
  • Answered phone in workshop.
  • As overtime opportunity, worked in client homes at night and on weekends, taking care of them.
Education
High School Diploma05/1973Wichita Heights- Wichita, KS
photography barn collections

I take pictures in the country of different old barns, and collect old barn pictures at antique shops and put them in my home.

Additional Information

Got married in 2015, moved to Gstden City, Ks that's why I left job and didnt work for awhile when husband was transferred in 2016.

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Resume Overview

Companies Worked For:

  • BoaVida Communities/Lamplighter MHP
  • Park Street Partners/Lamplighter MHP
  • Convergys Corporation
  • ResCare Inc.

School Attended

  • Wichita Heights

Job Titles Held:

  • Leasing Office, Customer Service, and Sales
  • Office Assistant, Leasing Agent and Sales
  • Insurance Sales Agent, Customer Service
  • CNA, Driver, Workshop Assistant, Home Care

Degrees

  • High School Diploma 05/1973

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