I am a creative customer service professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including medical billing, marketing, advertising, community outreach, sales, and technical support. I'm an eager learner who enjoys training on new programs and processes. I'm an excellent team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.
Exceeded Coastal Properties of Virginia's closing ratio of 30% by building a solid rapport and following up with prospects. Improved the efficiency of customer service department 40% by providing training for new hires, setting up training materials, and responding to customer feedback. I have always been given more duties and responsibilities in a short amount of time after demonstrating knowledge of responsibilities.
Ownership mentality with a strong desire to succeed, 15 years of exemplary customer service. Microsoft office, Livemail, Outlook, Onesite, A/P, A/R, Fluent in American Sign Language.
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