LiveCareer-Resume

lease loan advisor resume example with 14+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Seeking responsible position within a dynamic and growing company. Excellent attention to detail and a talent for multi-tasking. Self-motivated and self-directed with solid organizational skills. Completely comfortable in positions of responsibility. 
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Credit card processing
  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Call center metrics decoding aptitude
  • Familiarity with Key Performance Indicators (KPIs)
  • Word processing
  • 35 WPM typing speed
  • Accurate and detailed
  • Works well under pressure
  • Dedicated team player
  • Self-motivated
  • Highly competitive
  • Customer service
  • Cash handling and management
  • Positive and friendly
  • People-oriented
  • Bilingual in Spanish
  • Data entry
  • Sales experience
  • Goal-oriented
Work History
06/2014 to Current Lease/Loan Advisor Northern Tool | Sarasota, FL,
  • Collect on past due Lease and Finance accounts.
  • Cross-talk and backed up other lease/loan advisors.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Provided accurate and specific information to past due accounts.
  • Maintained accurate records of past due customer account activity.
03/2010 to 01/2013 Sales Freedom Mortgage | Columbia, SC,
  • Sales for automotive parts.
  • Developed and maintained long-term relationships with clients.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Processed COD and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about product availability and shipment times.
03/2009 to 03/2010 Loan Advisor Ftmc | Norwalk, OH,

  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Assisted with receptionist duties, file organization and research and development.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Acted professionally and patiently when addressing negative customer feedback.
09/2007 to 01/2009 Driver Northern Tool | Amarillo, TX,
  • Delivered important documents to customer in a timely manner.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service, including giving fashion advice.
01/2007 to 08/2007 Sales Northern Tool | Beaumont, TX,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Learned, referenced and applied product knowledge information.
  • Recommended alternative items if product was out of stock.
  • Responded to all customer inquiries thoroughly and professionally.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
11/2006 to 2007 Sales Sun Communities | Grand Haven, MI,

  • Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
2005 to 10/2006 Office Assistant Texas Standard Construction | City, STATE,
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Assisted with receptionist duties, file organization and research and development.
  • Added new material to file records and created new records.
  • Scanned documentation and entered into the database.
  • Entered numerical data into databases in a timely and accurate manner.
Education
Expected in May 2006 High School Diploma | W.H. Adamson High School, Dallas, TX GPA:
Skills
Cashier, Great Communication Skills, Computer literate, clients, Customer Service, English, Filing, Finance, Inventory, Excel, Power Point, Microsoft Word, Presentations, quality, Sales, Spanish, Answer phones, Type 35 wpm
Additional Information
  • OTHER ASSETS I am dedicated to results and quality. I have a positive attitude about my work and high integrity with associates. I could be your next, best employee!

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Resume Overview

School Attended

  • W.H. Adamson High School

Job Titles Held:

  • Lease/Loan Advisor
  • Sales
  • Loan Advisor
  • Driver
  • Sales
  • Sales
  • Office Assistant

Degrees

  • High School Diploma

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