More Than 17 years in Property Management / Customer Service Representative / Corporate Housing experienced in high demanding call center Environments.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving, able to enhance customer experiences by employing service-oriented behaviors. Understanding customer desires and providing customized solutions to build loyalty. Increasing corporate and hotel profits and. designing individualized V.I.P care programs. Highly skilled in managing reservations, telephone on-call, and after-hours calls, and customer inquiries. Poised with total commitment to guest satisfaction.
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