Lead Transportation Security Officer resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated to increasing security by leveraging personal skills and discipline to maintain thorough approach. Successful at solving problems and reducing conflict with professional demeanor.

  • Handling sensitive information
  • Overseeing security details
  • Customer relations skills
  • Leadership
  • Computer skills
  • Problem resolution
  • Customer service
  • Teambuilding
  • Multitasking
08/2019 to Current Lead Transportation Security Officer Department Of Homeland Security | Charleston, SC,
  • Implement security screening procedures.
  • Effectively communicate with co-workers, supervisors, and managers.
  • Interact with the public by giving directions and responding to inquiries.
  • Responds to breaches of security and emergency situations.
  • Help guide co-workers in challenges that present themselves.
  • Work as a park of a team to preform tasks for one common goal.
  • Maintain focus and awareness while working in a stressful environment in order to identify and locate potentially life threatening or mass destruction devices.
  • Makes effective decisions in both crisis and routine situations.
  • Engaging in continuous development of critical thinking skills necessary to mitigate actual and potential security threats.
  • Able to identify, evaluate, and apply appropriate situational options and approaches.
  • Retain knowledge of all Standard Operating Procedures.
  • Mentor and coach current and new officers.
  • Inspire and challenge co-workers to help resolve issues that may arise.
  • Model work behavior by presenting self in a professional and courteous manner.
  • Fill in as acting supervisor when needed.
  • Participate in daily briefings.
  • Attended training for behavior detection and insider threat awareness.
  • Prepare Incident Reports for prohibited items discovered on checkpoint.
  • Assist with investigations of incidents steaming from incidents on checkpoint.
  • Maintain focus and awareness while working in a stressful environment.
  • Able to be flexible in an ever-changing environment.
  • Technical Expertise: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook); and expert ability to conduct credible, Internet-based research.
05/2016 to 08/2019 Transportation Security Officer Rochester Armored Car | Beaumont, TX,
  • Awarded a Certificate of Exceptional Performance for multiple "DCP Top Performer" achievements.
  • A member the PSS program as a Passenger Support Specialist.
  • Help provide travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.
  • A member of the DET team (Detection Enhancement Team).
  • Help fellow officers and coworkers gain knowledge on real threat items using training bags and patdowns.
  • Provide front line security protection to air travelers, airports, and airplanes.
  • Wanding, performing pat down searches, operating an x-ray machine, screening baggage, and reviewing tickets.
  • Identifying dangerous objects on passengers and in carry-on baggage, and preventing these objects from being transported onto aircraft.
  • Using diverse electronic detection and imaging equipment.
  • Able to read, write, listen, speak in proficient English, and be mentally alert and observant.
  • Upheld strong customer service standards while completing screenings.
12/2015 to 05/2016 Security Officer Upstate Cerebral Palsy | Canastota, NY,
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Controls traffic by directing drivers.
  • Maintains organization's stability and reputation by complying with legal requirements.
  • Experience in guarding, patrolling, monitoring, and controlling assigned premises in order to curtail vandalism, theft, and violence.
01/2010 to 05/2016 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Busser, Dishwasher, Bartender Ensure that patrons have an enjoyable dining experience by providing quality customer service.
  • Worked in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Exceptional interpersonal and team building skills with an aptitude for building understanding with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
  • Success multitasking while remaining professional and courteous in fast-paced environments.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education and Training
Expected in 05/2018 Associate's degree | Criminal Justice Minneapolis Community and Technical College, Minneapolis, MN GPA:
GPA: 3.8, Deans list for Minneapolis Community and Technical college and also a member of Phi Theta Kappa Honors Society
Expected in 06/2014 High school diploma | Mahtomedi High School, Mahtomedi, MN GPA:
GPA: 3.6

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Resume Overview

School Attended

  • Minneapolis Community and Technical College
  • Mahtomedi High School

Job Titles Held:

  • Lead Transportation Security Officer
  • Transportation Security Officer
  • Security Officer
  • Waitress


  • Associate's degree
  • High school diploma

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