lead transportation security officer resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated to increasing security by leveraging personal skills and discipline to maintain thorough approach. Successful at solving problems and reducing conflict with professional demeanor.
Skills
Handling sensitive information
Overseeing security details
Customer relations skills
Leadership
Computer skills
Problem resolution
Customer service
Teambuilding
Multitasking
Experience
08/2019 to CurrentLead Transportation Security OfficerDepartment Of Homeland Security | Charleston, SC,
Implement security screening procedures.
Effectively communicate with co-workers, supervisors, and managers.
Interact with the public by giving directions and responding to inquiries.
Responds to breaches of security and emergency situations.
Help guide co-workers in challenges that present themselves.
Work as a park of a team to preform tasks for one common goal.
Maintain focus and awareness while working in a stressful environment in order to identify and locate potentially life threatening or mass destruction devices.
Makes effective decisions in both crisis and routine situations.
Engaging in continuous development of critical thinking skills necessary to mitigate actual and potential security threats.
Able to identify, evaluate, and apply appropriate situational options and approaches.
Retain knowledge of all Standard Operating Procedures.
Mentor and coach current and new officers.
Inspire and challenge co-workers to help resolve issues that may arise.
Model work behavior by presenting self in a professional and courteous manner.
Fill in as acting supervisor when needed.
Participate in daily briefings.
Attended training for behavior detection and insider threat awareness.
Prepare Incident Reports for prohibited items discovered on checkpoint.
Assist with investigations of incidents steaming from incidents on checkpoint.
Maintain focus and awareness while working in a stressful environment.
Able to be flexible in an ever-changing environment.
Technical Expertise: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook); and expert ability to conduct credible, Internet-based research.
05/2016 to 08/2019Transportation Security OfficerRochester Armored Car | Beaumont, TX,
Awarded a Certificate of Exceptional Performance for multiple "DCP Top Performer" achievements.
A member the PSS program as a Passenger Support Specialist.
Help provide travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.
A member of the DET team (Detection Enhancement Team).
Help fellow officers and coworkers gain knowledge on real threat items using training bags and patdowns.
Provide front line security protection to air travelers, airports, and airplanes.
Wanding, performing pat down searches, operating an x-ray machine, screening baggage, and reviewing tickets.
Identifying dangerous objects on passengers and in carry-on baggage, and preventing these objects from being transported onto aircraft.
Using diverse electronic detection and imaging equipment.
Able to read, write, listen, speak in proficient English, and be mentally alert and observant.
Upheld strong customer service standards while completing screenings.
12/2015 to 05/2016Security OfficerUpstate Cerebral Palsy | Canastota, NY,
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Controls traffic by directing drivers.
Maintains organization's stability and reputation by complying with legal requirements.
Experience in guarding, patrolling, monitoring, and controlling assigned premises in order to curtail vandalism, theft, and violence.
01/2010 to 05/2016WaitressCache Creek Casino Resort | Brooks, CA,
Busser, Dishwasher, Bartender Ensure that patrons have an enjoyable dining experience by providing quality customer service.
Worked in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Exceptional interpersonal and team building skills with an aptitude for building understanding with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Success multitasking while remaining professional and courteous in fast-paced environments.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education and Training
Expected in 05/2018 to to Associate's degree | Criminal JusticeMinneapolis Community and Technical College, Minneapolis, MNGPA: GPA: 3.8, Deans list for Minneapolis Community and Technical college and also a member of Phi Theta Kappa Honors Society
Expected in 06/2014 to to High school diploma | Mahtomedi High School, Mahtomedi, MNGPA: GPA: 3.6
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