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Lead Transportation Security Officer resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Attentive Lead Transportation Security Officer with a dedication to ensuring security and protection of all travelers. Adept with operating security equipment and identifying threats. Personable and amicable with strong communication skills.

Skills
  • Security equipment management
  • New employee training
  • Advance imaging skills
  • Responding to emergencies
  • Handling sensitive information
  • Behavioral analysis
  • Conflict resolution
  • Reliable and trustworthy
  • Customer service
Experience
Lead Transportation Security Officer, 03/2018 - Current
Department Of Homeland Security Buffalo, NY,
  • Designed action plans to respond to emergency situations.
  • Monitored and conducted passenger screening.
  • Noted possible security issues and performed additional reviews.
  • Completed routine and incident-related documentation.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
Transportation Security Officer, 02/2017 - 03/2018
Rochester Armored Car Amarillo, TX,
  • Noted possible security issues and performed additional reviews.
  • Completed routine and incident-related documentation.
  • Designed action plans to respond to emergency situations.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Monitored and conducted passenger screening.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Guarded restricted areas to prevent unauthorized entry.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Directed passengers clearly for quick movement through security screening process.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Manager, 06/2008 - 01/2016
International Paper Company Selma, AL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Stock Lead, 06/2011 - 12/2014
Value City Furniture Parkersburg, WV,
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used RF scanner to pick items from bins and complete orders.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Contributed to development, planning and completion of project initiatives.
Education and Training
High School Diploma: , Expected in 05/2011
-
Jackson Sr. High School - Jackson, MO,
GPA:
: General Studies, Expected in
-
Southeast Missouri State University - Cape Girardeau, MO
GPA:

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Resume Overview

School Attended

  • Jackson Sr. High School
  • Southeast Missouri State University

Job Titles Held:

  • Lead Transportation Security Officer
  • Transportation Security Officer
  • Manager
  • Stock Lead

Degrees

  • High School Diploma
  • Some College (No Degree)

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