Lead Transportation Security Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills seeking to apply over eight years of security-related experience to challenging new role.

Multi-talented Lead Transportation Security Officer consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Mentoring new hires
  • Problem resolution
  • Team management
  • Operational improvement
  • Communications
  • Organization
  • Supervision
  • Relationship development
  • Team building
  • Customer service
  • Troubleshooting abilities
  • Technical assistance
  • Reporting skills
  • Data collection and analysis
  • MS Office
  • Data Analysis
Work History
06/2017 to Current
Lead Transportation Security Officer Department Of Homeland Security Eloy, AZ,
  • Managed team of ten to fifteen trained security professionals engaged in anti-terrorism activities.
  • Conducted observations on security officers and communicated performance standards to the Supervisory Officer.
  • Coached and mentored new-hire officers and current officers on new and existing policies and procedures.
  • Maintained efficient operations of security checkpoints and baggage screening areas.
  • Updated and input data pertaining to machinery calibration times, maintenance times, and security operation data into Airport Information Management System (AIMS) on a daily basis.
01/2012 to 06/2017
Transportation Security Officer Rochester Armored Car Mankato, MN,
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Conducted patrols of key areas to spot and control security concerns.
07/2012 to 04/2015
Maintenance Technician/Motor Transport Operator Methods Machine Tools Acton, MA,
  • Reviewed technical documentation to complete equipment maintenance and repair
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
  • Inspected and tested machinery and equipment to diagnose malfunctions
  • Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
  • Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls
  • Used power and hand tools to complete repairs to building systems
  • Reduced opportunities for theft and trespassers by securing all entrances and exits
  • Inspected vehicles and completed daily maintenance actions
  • Warmly greeted patients and visitors and made each feel welcome
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
05/2006 to 06/2012
Sales Representative Aubuchon Hardware City, STATE,
  • Maintained current understanding of company standards and applicable legal requirements such as building codes and safety requirements
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Used Point Of Sale software to maintain company database with essential account and sales information
  • Maintained training and expertise in dimensional glass cutting, forklift operation, liquid propane dispensing, plumbing, paint, and electrical
Expected in 06/2007
High School Diploma:
Old Town High School - Old Town, ME
  • Graduated with 90.9 GPA
Expected in 05/2011
Bachelor of Science: Criminal Justice
Husson University - Bangor, ME
  • Dean's List
  • Graduated with 3.135 GPA

    Security Officer of the Year for Innovation 2014

    Officer of the Month for July 2017

    Officer of the Quarter 2018

    Outstanding Performance Award for Safety 2016

    Outstanding Performance Award (3/8/2016)

    Outstanding Performance Award (7/14/2016)

    Outstanding Performance Award (1/23/2017)

    Outstanding Performance Award (1/23/2017)

    Award for Team Spirit BGR PSS Team (6/30/2017)

    Outstanding Performance Award (10/17/2020)

Community Service

I have over five years of service for the Penobscot Snowmobile Club in Hermon, Maine. I currently reside on the Board of Directors making important financial and business decisions to improve and grow the club. As a member of the club I volunteer on a frequent basis maintaining trail systems, property maintenance, and assisting with fundraisers. As members we also reach out and help the community around us by providing scholarships to local high school seniors. The one event I am extremely proud to be part of is the Pine Tree Egg Ride which raises money for the Pine Tree Camp. The Pine Tree Society provides a summer camp experience to mentally handicapped kids and adults. I personally collected items and organized a silent auction which raised several thousand dollars. I take pride in being involved with an organization/club that cares for and interacts with my local community.

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Resume Overview

School Attended
  • Old Town High School
  • Husson University
Job Titles Held:
  • Lead Transportation Security Officer
  • Transportation Security Officer
  • Maintenance Technician/Motor Transport Operator
  • Sales Representative
  • High School Diploma
  • Bachelor of Science

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