With extensive experience in the security industry, it has allowed me to promote customer engagement, domain awareness, leadership and the ultimate drive to perform my daily duties. I have worked along side many people and have been able to help train them along the way. With a degree in Criminal Justice Law Enforcement it has taught me to take what I learn from the classroom and incorporate in my work. I am able to bring classroom situations and gain knowledge along the way. I focus on getting the job done while having a professional aspect of work duties.
Skills
Mentoring new hires
Responding to emergencies
Operating security equipment
Security screening
Team leadership
Observant
Skilled in conflict resolution
X-Ray Hi-Scan training (2012)
Safety and security
Customer service
Microsoft Office
Communications
Work ethic
Hazardous items knowledge
Behavioral observations
Team mentoring
Interpersonal skills
Team building
Effective communication
Work History
Lead Transportation Security Officer, 11/2018 to Current Department Of Homeland Security – Port Isabel, TX,
Responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs.
Identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level.
Make adjustments to accomplish the workload in accordance with established priorities.
Identify dangerous objects on passengers and in baggage or cargo, and preventing these objects from being transported onto aircraft.
Use diverse electronic detection and imaging equipment.
Safeguarded transportation operations at the airport.
Responded quickly and effectively to all security violations and duress alarms.
Maintained accurate and detailed logs of all events that occurred during each shift.
Responded to calls in both routine and emergency situations.
Transportation Security Officer, 04/2012 to 11/2018 Securitas Security Services Usa, Inc. – Benton Harbor, MI,
Operated X-ray screening machines and tools to check people, containers and personal belongings.
Maintained strong customer service while conducting all screenings.
Identified potential security concerns and completed additional checks.
Make sure that passengers are not displaying fraudulent documents as a Certified Travel Document Checker.
Answer any questions or concerns that passengers may have about the security check-in process.
Perform and ensure pre-board security of the all traveling passengers.
Provide front-line security protection of persons and their carry-on baggage along with the airport employees from any possible threat.
Remediate coworkers on different job duties
Identify high-risk passengers by using behavior and observation techniques learned in Behavior Awareness and Taccom Training course. Train new officers to perform the duties to become a successful TSA Officer.
Sign off on job performance and ability to perform the job with the new officers
Make sure that new officers are prepared to work on their own without a mentor
Abide by the rules and regulations and answer any questions about procedures from coworkers and supervisors
Train officers to be efficient, detail oriented,vigilant and achieve short-term and long-term goals
Support new officers and give them feedback on the job as a whole
Coach new officers and help them achieve team objectives
Lead Security Guard , 03/2010 to 03/2012 Indian Health Service – Lawrence, KS,
Ensured that the customers were abiding by all rules and regulations of the airport.
Monitored the traffic flow during heavy peaks and enforcing rules and regulations. Vehicle inspections for couriers delivering materials to the airport.
Answered customer inquiries and complaints in regards to the policies, flight delays and airport questions.
Observed, reported, and issued tickets to customers in violation of the rules.
Conducted a daily sweep of the airport to make sure that the gates are safe to reopen after the last flight has arrived.
Reported daily activities of subordinates and any incidents that occurred. Handled all the paperwork for the assigned shift and answering calls.
Scheduled and planned daily operation duties for my team to complete in a timely manner
Ran the daily operations and made duty locations for my fellow coworkers.
Supervised my coworkers when my supervisor was absent for an extended period of time.
Worked independently and as a team to accomplish new projects according to the airport needs
After three months of working with the company I was appointed to officer in charge.
Made daily assignments for up to 6 subordinates during a work shift.
Reported suspicious activities that occurred on airport property. Used methods from training to detect unusual behavior observed on airport grounds.
Trained new officers on the rules, regulations and job duties
Made sure the new hires successfully learned how to perform the job at a high level
Gave shift briefs in work setting to ensure that all employees were up to date with new information developed daily
Trained officers to be aware of their surroundings at all time while staying vigilant and be able to be detailed oriented
Education
Master of Arts: Criminal Justice Law Enforcement, Expected in 2013 Grand Canyon University - Phoenix, AZ GPA:
Graduated summa cum laude
Graduated with 3.99 GPA
: Criminal Justice, Expected in 2009 Wright State University - Dayton, OH GPA:
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