Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

With extensive experience in the security industry, it has allowed me to promote customer engagement, domain awareness, leadership and the ultimate drive to perform my daily duties. I have worked along side many people and have been able to help train them along the way. With a degree in Criminal Justice Law Enforcement it has taught me to take what I learn from the classroom and incorporate in my work. I am able to bring classroom situations and gain knowledge along the way. I focus on getting the job done while having a professional aspect of work duties.

  • Mentoring new hires
  • Responding to emergencies
  • Operating security equipment
  • Security screening
  • Team leadership
  • Observant
  • Skilled in conflict resolution
  • X-Ray Hi-Scan training (2012)
  • Safety and security
  • Customer service
  • Microsoft Office
  • Communications
  • Work ethic
  • Hazardous items knowledge
  • Behavioral observations
  • Team mentoring
  • Interpersonal skills
  • Team building
  • Effective communication
Work History
Lead Transportation Security Officer, 11/2018 to Current
Department Of Homeland SecurityPort Isabel, TX,
  • Responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs.
  • Identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level. 
  • Make adjustments to accomplish the workload in accordance with established priorities. 
  • Identify dangerous objects on passengers and in baggage or cargo, and preventing these objects from being transported onto aircraft.
  • Use diverse electronic detection and imaging equipment.
  • Safeguarded transportation operations at the airport. 
  • Responded quickly and effectively to all security violations and duress alarms.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Responded to calls in both routine and emergency situations.
Transportation Security Officer, 04/2012 to 11/2018
Securitas Security Services Usa, Inc.Benton Harbor, MI,
  • Operated X-ray screening machines and tools to check people, containers and personal belongings.
  • Maintained strong customer service while conducting all screenings.
  • Identified potential security concerns and completed additional checks.
  • Make sure that passengers are not displaying fraudulent documents as a Certified Travel Document Checker. 
  • Answer any questions or concerns that passengers may have about the security check-in process.
  •  Perform and ensure pre-board security of the all traveling passengers. 
  • Provide front-line security protection of persons and their carry-on baggage along with the airport employees from any possible threat.
  •  Remediate coworkers on different job duties 
  •  Identify high-risk passengers by using behavior and observation techniques learned in Behavior Awareness and Taccom Training course. Train new officers to perform the duties to become a successful TSA Officer. 
  • Sign off on job performance and ability to perform the job with the new officers
  •  Make sure that new officers are prepared to work on their own without a mentor
  •  Abide by the rules and regulations and answer any questions about procedures from coworkers and supervisors
  • Train officers to be efficient, detail oriented,vigilant and achieve short-term and long-term goals
  • Support new officers and give them feedback on the job as a whole
  • Coach new officers and help them achieve team objectives 
Lead Security Guard , 03/2010 to 03/2012
Indian Health ServiceLawrence, KS,
  • Ensured that the customers were abiding by all rules and regulations of the airport.
  •  Monitored the traffic flow during heavy peaks and enforcing rules and regulations. Vehicle inspections for couriers delivering materials to the airport. 
  •  Answered customer inquiries and complaints in regards to the policies, flight delays and airport questions. 
  •  Observed, reported, and issued tickets to customers in violation of the rules. 
  • Conducted a daily sweep of the airport to make sure that the gates are safe to reopen after the last flight has arrived. 
  •  Reported daily activities of subordinates and any incidents that occurred. Handled all the paperwork for the assigned shift and answering calls. 
  • Scheduled and planned daily operation duties for my team to complete in a timely manner
  • Ran the daily operations and made duty locations for my fellow coworkers.
  • Supervised my coworkers when my supervisor was absent for an extended period of time.
  •  Worked independently and as a team to accomplish new projects according to the airport needs 
  • After three months of working with the company I was appointed to officer in charge. 
  • Made daily assignments for up to 6 subordinates during a work shift. 
  • Reported suspicious activities that occurred on airport property. Used methods from training to detect unusual behavior observed on airport grounds.
  • Trained new officers on the rules, regulations and job duties
  • Made sure the new hires successfully learned how to perform the job at a high level
  • Gave shift briefs in work setting to ensure that all employees were up to date with new information developed daily
  • Trained officers to be aware of their surroundings at all time while staying vigilant and be able to be detailed oriented
Master of Arts: Criminal Justice Law Enforcement, Expected in 2013
Grand Canyon University - Phoenix, AZ
  • Graduated summa cum laude
  • Graduated with 3.99 GPA
: Criminal Justice, Expected in 2009
Wright State University - Dayton, OH

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School Attended

  • Grand Canyon University
  • Wright State University

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  • Lead Transportation Security Officer
  • Transportation Security Officer
  • Lead Security Guard


  • Master of Arts

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