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Lead Rescourse Consultant - Aesthetics Resume Example

Resume Score: 80%

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LEAD RESCOURSE CONSULTANT - AESTHETICS
Summary

Utilizes consistent and exceptional customer service to assist potential clients by answering questions on services and responding to any requests in a timely fashion. Provides clear understanding of terms and services while creating urgency. Achieves and exceeds standards regarding all required metrics. Bring my enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:

Skills
  • Leadership Development
  • Marketing
  • Mentoring
  • Sales
  • Rapid learner with ability to grasp concepts and protocols associated with various computer systems
  • Strong organization skills
  • Customer service
  • Post-sales support
  • Strategy development
  • Prospecting skills
  • Negotiations
  • Excellent time-management skills; driven and goal-oriented in nature
  • Compelling interpersonal communications skills, influence skills, and rapport-building abilities
  • MS Office
  • Proficient in Sales Force
  • Proficient in Five 9
  • 60 WPM
  • New Hire Training
  • Consumer Psychology

Experience
Ideal Image | Tampa, FLLead Rescourse Consultant - Aesthetics10/2018 - 04/2020
  • Clientele is retrieved by phone and web leads for non-invasive cosmetic medical procedures using programs such as Salesforce
  • Use appropriate interpersonal skills and communication methods to influence clients to purchase
  • Provides in-depth knowledge of company products and services to prospective clients via phone and email while emphasizing value, relating to customers with personal experience, building rapport, and looking for up-sell opportunities
  • Maintain performance reports to track leads and revenue progress; create strategic follow-up methods while targeting specific territories based on company needs. Have the ability to create reports in salesforce for follow up, appointment monitoring, and discrepancies
  • Drive and increase product Sales and knowledge of the company
  • Proficient in overcoming objections by probing to detect customer's goals while creating value and excitement based on their desires and needs; emphasizes current promotions and deadlines to create urgency
  • Partner and collaborate with Clinics, Managers and other Associates to solve client issues
  • Confirm consultation appointments and follow up with "no show" clients daily while coordinating with field consultants to handle reschedules and scheduling concerns.
Hilton Grand Vacations Inc. | Orlando, FLDirect Marketing Coaching Specialist08/2015 - 08/2018
  • Coach and develop agents to the next level of their sales performance by evaluating them and finding areas of opportunity and highlighting their strength.
  • This comes with a balance of understanding business needs, analyzing and mentoring team members for maximum performance in department goals.
  • Administers, develops, organizes and conducts training and educational programs in connection with management.
  • Coordinate retraining, cross training and ongoing development of existing staff.
  • Assesses, recommends, develops and /or out-sources needed training courses, materials and activities.
  • Maintains records of training activities, employee performance and monitors effectiveness of programs.
  • Facilitate formal, ongoing quality service monitoring actions with department leaders to evaluate training needs.
  • Collaborated with Internal Senior leaders and Corporate Leaders to forecast optimal strategy based on sales and product profitability.
  • Achieved great interpersonal relationships with department leaders and business partners by collaborating ideas to improve overall sales.
Hilton Grand Vacations Inc. | Orlando, FLCall Transfer Team Lead10/2007 - 11/2009
  • Develop and Train Team Members on basic sales and advance sales techniques with an emphasis on new products and existing products
  • Side by Side coaching for improvement in sales techniques and overall guest experience.
  • Organizing training classes on specific areas of improvement for the sales process.
  • Providing progressive education of product knowledge.
  • Interviewed, hired and trained new sales agents.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
  • Delegated daily tasks to team members to optimize group productivity
  • Develop and Train Team Members on basic sales and advance sales techniques with an emphasis on new products and existing products
  • Coordinate workshops on key points to the sales process
  • Assist in executing overall team production plan
  • Provide weekly and daily production statistics for team members and department heads
  • Analyze and provide updated data for featured packages
  • Performance manage team members
Education and Training
Internation Academy of Design & Technology | Tampa, FLAssociate of Arts in Fashion Design Merchandising & Marketing2006
HGVC | Orlando, FLIGrow Leadership Development Program 2015
Wilson Learning | Orlando, FLCertified in Counselor Sales Process2016
HGVC | Orlando, FLCertified in Behavioral Based Interviewing2017
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ideal Image
  • Hilton Grand Vacations Inc.

School Attended

  • Internation Academy of Design & Technology
  • HGVC
  • Wilson Learning

Job Titles Held:

  • Lead Rescourse Consultant - Aesthetics
  • Direct Marketing Coaching Specialist
  • Call Transfer Team Lead

Degrees

  • Associate of Arts in Fashion Design Merchandising & Marketing
    IGrow Leadership Development Program
    Certified in Counselor Sales Process
    Certified in Behavioral Based Interviewing

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