Lead Rescourse Consultant Aesthetics Resume Example Ideal Image

LEAD RESCOURSE CONSULTANT - AESTHETICS

Summary

Utilizes consistent and exceptional customer service to assist potential clients by answering questions on services and responding to any requests in a timely fashion. Provides clear understanding of terms and services while creating urgency. Achieves and exceeds standards regarding all required metrics. Bring my enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:

Skills

Leadership Development
Marketing
Mentoring
Sales
Rapid learner with ability to grasp concepts and protocols associated with various computer systems
Strong organization skills
Customer service
Post-sales support
Strategy development
Prospecting skills

Negotiations
Excellent time-management skills; driven and goal-oriented in nature
Compelling interpersonal communications skills, influence skills, and rapport-building abilities
MS Office
Proficient in Sales Force
Proficient in Five 9
60 WPM
New Hire Training
Consumer Psychology

Experience

Ideal Image | Tampa, FLLead Rescourse Consultant - Aesthetics10/2018 - 04/2020

Clientele is retrieved by phone and web leads for non-invasive cosmetic medical procedures using programs such as Salesforce
Use appropriate interpersonal skills and communication methods to influence clients to purchase
Provides in-depth knowledge of company products and services to prospective clients via phone and email while emphasizing value, relating to customers with personal experience, building rapport, and looking for up-sell opportunities
Maintain performance reports to track leads and revenue progress; create strategic follow-up methods while targeting specific territories based on company needs. Have the ability to create reports in salesforce for follow up, appointment monitoring, and discrepancies
Drive and increase product Sales and knowledge of the company
Proficient in overcoming objections by probing to detect customer's goals while creating value and excitement based on their desires and needs; emphasizes current promotions and deadlines to create urgency
Partner and collaborate with Clinics, Managers and other Associates to solve client issues
Confirm consultation appointments and follow up with "no show" clients daily while coordinating with field consultants to handle reschedules and scheduling concerns.

Hilton Grand Vacations Inc. | Orlando, FLDirect Marketing Coaching Specialist08/2015 - 08/2018

Coach and develop agents to the next level of their sales performance by evaluating them and finding areas of opportunity and highlighting their strength.
This comes with a balance of understanding business needs, analyzing and mentoring team members for maximum performance in department goals.
Administers, develops, organizes and conducts training and educational programs in connection with management.
Coordinate retraining, cross training and ongoing development of existing staff.
Assesses, recommends, develops and /or out-sources needed training courses, materials and activities.
Maintains records of training activities, employee performance and monitors effectiveness of programs.
Facilitate formal, ongoing quality service monitoring actions with department leaders to evaluate training needs.
Collaborated with Internal Senior leaders and Corporate Leaders to forecast optimal strategy based on sales and product profitability.
Achieved great interpersonal relationships with department leaders and business partners by collaborating ideas to improve overall sales.

Hilton Grand Vacations Inc. | Orlando, FLCall Transfer Team Lead10/2007 - 11/2009

Develop and Train Team Members on basic sales and advance sales techniques with an emphasis on new products and existing products
Side by Side coaching for improvement in sales techniques and overall guest experience.
Organizing training classes on specific areas of improvement for the sales process.
Providing progressive education of product knowledge.
Interviewed, hired and trained new sales agents.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
Delegated daily tasks to team members to optimize group productivity
Develop and Train Team Members on basic sales and advance sales techniques with an emphasis on new products and existing products
Coordinate workshops on key points to the sales process
Assist in executing overall team production plan
Provide weekly and daily production statistics for team members and department heads
Analyze and provide updated data for featured packages
Performance manage team members

Education and Training

Internation Academy of Design & Technology | Tampa, FLAssociate of Arts in Fashion Design Merchandising & Marketing2006

HGVC | Orlando, FLIGrow Leadership Development Program 2015

Wilson Learning | Orlando, FLCertified in Counselor Sales Process2016

HGVC | Orlando, FLCertified in Behavioral Based Interviewing2017

Resume Overview

Companies Worked For:

Ideal Image
Hilton Grand Vacations Inc.

School Attended

Internation Academy of Design & Technology
HGVC
Wilson Learning

Job Titles Held:

Lead Rescourse Consultant - Aesthetics
Direct Marketing Coaching Specialist
Call Transfer Team Lead

Degrees

Associate of Arts in Fashion Design Merchandising & Marketing
IGrow Leadership Development Program
Certified in Counselor Sales Process
Certified in Behavioral Based Interviewing

Lead Rescourse Consultant - Aesthetics Resume Example

Resume Score: 80%

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