lead product consultant erp iot operations resume example with 19 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Manufacturing Product, Process and Technology Consultant with extensive expertise of 17+ Years in implementing Global Manufacturing Solutions with integration to ERP/Workflow. This also involved working in regulated environment.

Looking for a position of a Process and Technology Manager in the Manufacturing Domain to reduce Operational Waste, improve Overall Equipment Effectiveness, and harmonize Business Processes for consistent Quality Standards.

  • Splunk
  • AWS
  • Savigent Workflow Developer Certification
  • Warehouse Management- EWM
  • MES (Custom )
  • MOM
  • SQL
  • LIMS Integration
  • Supply Chain Management
  • Automation Testing
Work History
07/2015 to Current Lead Product Consultant (ERP IoT- Operations) Cognizant | City, STATE,
  • Design and Deploy MOM/MES Solution, with integration to Workflow and ERP (ECC and EWM), for Global Manufacturing Firm (4 sites).
  • Work with multidisciplinary project teams to plan and deliver solutions with Global footprint.
  • Harmonize and Central & Site Business process standards for MES implementation (PE Playbook, Change Impact, Current and Future State Line Design, Review EWM configuration, Data and System Readiness, Test Scenarios, Super User Training)
  • Perform user requirement analysis for MES-ERP integration with respect to existing technical architecture, and compliance , requirements.
  • Process modeling and creation of process flow charts
  • 4+ Experience in review and assessment of Manufacturing Shop floors systems
  • Involved in different aspects of customized solution to ensure customized software solutions are timely delivered, while also recommending changes to ensure efficiency through technology innovations.
  • Worked on designing Savigent Workflow Solutions associated with multiple Product Lines Designed, Tested and Deployed multiple Workflow Artifacts for Global Sites.
  • Designed Workflow solutions for Manufacturing Automation systems (Palletizer, Laser Printing etc.)
  • 8 + Years of exposure to Manufacturing process
  • Understanding of reference architectures such as ISA95 and ISA88
05/2008 to 07/2015 Business Analyst/Project Manager/Validation Specialist Igate Global Solutions (now Capgemini) | City, STATE,
  • Developed harmonized workflow process diagrams (process level diagram for Level1, Level2, Level3) for stakeholders from clinical and pharmaceutical domain (involving sites from Ireland, United States, and England).
  • Create Validation Plan using risk- based approach and other artifacts like Test Plan, Test Report, Traceability Matrix.
  • Review requirements specification for compliance with applicable regulatory requirements and that they are unambiguous and testable.
  • Develop and Execute Operational, Performance Qualification documents.
  • Established Standardized service desk audit process to measure productivity and compliance to established process.
  • Authored test plan for Siebel release project (using risk based testing approach) for Customer Management, Finance, Install Base Management, Order. Management, Product Management, Service Contract Management, Service Requests & Activities, Service Sales Quote.
  • Managed TrackWise global team (with test script writers in India, and subject matter experts in U.S. and U.K.).
  • Used Hewlett Packard (HP) Quality Center tool to implement test cycle for support project.
04/2006 to 06/2008 Validation/Business Analyst Consultant Bearingpoint | City, STATE,
  • Developed simplified Visio process models for Request for Proposal, Task Orders, Change Orders, Secrecy Agreements, Master Services Agreement, and Budget Grid (data input and approval).
  • Worked on laboratory information management system (LIMS) integration project,using common information model concept (information bus – ISA 95).
  • Developed harmonized process model to incorporate material testing services (using LIMS application) across 7 major sites.
  • Defined new processes designed to enable effective information flow between Clinical Team, Outsourcing Management Group, and Legal Team department.
  • Used focus group approach to conduct interviews with various department leaders for requirements elicitation.
  • Provided technology consultation for growing businesses, making recommendations. and upgrading existing systems.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Worked as subject matter expert in Integration projects, including requirements. analysis, milestone management and stakeholder relations.
  • Established standard procedure to manage change control issues.

12/2003 to 01/2006 Data Communication/Network Systems Engineer MakroTech | City, STATE,
  • Performed gap analysis to evaluate standard operating procedures being used at Pharmaceuticals and other departments.
  • Involved in designing approval procedures and associated templates to be used for testing reports.
  • Used understanding of GLP and GAMP regulations for electronic systems and data to write test scripts for reports. installation qualification. operational qualification and performance qualification documents.
  • Performed Validation and Release of TrackWise 7.0 (a COTS application). involving new workflows and software releases.
  • Authored and revised validation plan. change control plan. and risk assessment.
  • Reviewed and generated user requirement specifications (URS) and functional requirement specifications (FRS).
  • Wrote operational qualification test scripts for TrackWise admin module version 7.0
  • Planned data migration effort from legacy systems to TrackWise.
  • Checked rigorous application of information security policies, principles and practices for continuous delivery of network services
Expected in 12/2002 to to Master of Science | Electrical Engineering University of South Carolina - Columbia, Columbia, SC, GPA:
Expected in 03/2000 to to Bachelor of Engineering | Electronics Technology SVNIT, Surat, India, GPA:
  • Received Sapphire award for my contribution in MES deployment and Manufacturing Lead Training
  • Completed MES Site Deployment and Hypercare Support phase in 3 Weeks which was less than 6 Weeks of Planned support
  • Received Bronze Award for my work in helping with the Plant Operation Data Analysis. As part of this initiative, I collaborated with multiple teams and stakeholders to explain the data requirements and extracting the data needed to present the business insight to leadership.




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Resume Overview

School Attended

  • University of South Carolina - Columbia

Job Titles Held:

  • Lead Product Consultant (ERP IoT- Operations)
  • Business Analyst/Project Manager/Validation Specialist
  • Validation/Business Analyst Consultant
  • Data Communication/Network Systems Engineer


  • Master of Science
  • Bachelor of Engineering

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