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lead process consultant resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Deadline-oriented Process Engineer knowledgeable in [Technology] and [Technology]. Looking to bring further success to an organization through astute skills in change improvements, process tools and problem analysis. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Skills
  • Mechanical engineering
  • Lean environments
  • Process flow analysis
  • Improvement tracking
  • Documents and reports
  • Regulatory standards
  • Critical Thinking
  • Collaboration
  • Self-Motivated
  • Flexible and Adaptable
Work History
10/2017 to Current Lead Process Consultant Cerner | Jefferson City, MO,
  • Established project schedules and monitored tasks to meet milestones during each phase.
  • Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
  • Created process simulations to test operational outcomes without inducing service disruptions.
  • Interfaced with specific area teams to verify correct application of technical details.
  • Reviewed processes, identifying areas that required improvement.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated current processes to develop improvement plans.
  • Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
  • Determined root cause of data quality errors and recommended long-term solutions.
  • Evaluated large datasets for quality and accuracy.
  • Researched and determined scope and complexity of issues.
  • Developed and executed data cleanup measures.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
02/2016 to 10/2017 Process Architect G-Con Manufacturing, Inc. | Houston, TX,
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
  • Produced documentation outlining process improvement solutions.
  • Facilitated sessions to drive decision-making process for key business objectives.
  • Summarized detailed requirements into digestible, fluid messages tailored for multiple levels of organization.
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
  • Conducted post-resolution reviews with team members.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
09/2011 to 03/2016 Sr Team Lead Bass Pro Shops | Corbin, VA,
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Troubleshot problems with software, hardware and networking for users.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Consistently managed [Number]-person staff, effectively resolving issues, which resulted in top ranking out of [Number] teams.
Education
Expected in 06/2004 to to BBA | Management Information Systems Ohio University, Athens, OH, GPA:
Certifications
  • ITIL Foundations Training - 2014
  • ITIL Operational Support and Analysis - 2016
  • ITIL Continual Service Improvement Training - 2017
  • ITIL IT Service Operation Training - 2018

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Resume Overview

School Attended

  • Ohio University

Job Titles Held:

  • Lead Process Consultant
  • Process Architect
  • Sr Team Lead

Degrees

  • BBA

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