Lead Guest Service Associate/Merchandising Specialist Resume Example Petco

LEAD GUEST SERVICE ASSOCIATE/MERCHANDISING SPECIALIST

Professional Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Responsible Stocker with excellent blocking, facing and customer service skills. Fast worker with attention to detail and completeness. Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Efficient Merchandise Specialist skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in all types environments. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Skills

Report generation
Guest Services
Sales
Cash Handling
Store Merchandising

Product Knowledge
Product Sales
Cash Register Operation
Quality Management
Teamwork

Work History

Lead Guest Service Associate/Merchandising Specialist, 01/2019 to Current
Petco – Laveen, AZ

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Quickly and accurately counted drawers at start and end of each shift.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Maintained stock within optimal levels to meet expected customer and sales levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Resolved escalated customer disputes with special actions such as discounts.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Arranged consistent shelves, bins and racks by following established planograms.
Updated pricing and signage to complete product displays and educate customers.
Worked with managers and advertising directors to optimize promotions.
Planned commercial displays to attract customers.

Instructional Assistant, 08/2016 to 10/2020
Laveen School District – Laveen, AZ

Collated classroom materials to help teachers prepare for daily instruction and activities.
Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Assessed student assignments to check quality and completeness before submission for grading.
Delivered curriculum in both one-on-one lessons and group learning environments.
Adhered to predetermined behavior and academic plans and collaborated on adjustments.
Assessed student social, emotional and academic needs to plan goals appropriately.
Provided support during classes, group lessons and classroom activities.
Supported student learning objectives through personalized and small group assistance.

Assistant Store Manager, 10/2017 to 11/2018
Dollar Tree – Phoenix, AZ

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Rotated merchandise and displays to feature new products and promotions.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Assistant Director of Daycare , 04/2014 to 09/2016
Kiddie Kare – Phoenix, AZ

Used patience, skill and various behavior modification techniques to maintain order and safety.
Created and implemented diverse educational strategies to boost development.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Planned team-building exercises to increase employee performance and job satisfaction.
Established and optimized schedules to keep coverage and service in line with forecasted demands.

Education

High School Diploma: 05/1997
Laguna Acoma High School - Laguna, NM

Certifications

CPR certified

CPI certified

Resume Overview

Companies Worked For:

Petco
Laveen School District
Dollar Tree
Kiddie Kare

School Attended

Laguna Acoma High School

Job Titles Held:

Lead Guest Service Associate/Merchandising Specialist
Instructional Assistant
Assistant Store Manager
Assistant Director of Daycare

Degrees

High School Diploma : 05/1997

Lead Guest Service Associate/Merchandising Specialist Resume Example

Resume Score: 80%

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