LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Accomplishments
  • Received a job promotion within 1 month of hire date due to outstanding performance.
  • Oversaw reservation payments via credit card and cash and had zero errors over the course of 4 months.
  • Promoted to Lead Front Desk Coordinator after 3 months.
  • Supervised team of 2 staff members.
Skills
  • Exceptional Customer Service
  • Hospitality service expertise
  • Performance improvement
  • Registration processing
  • Automated telephone systems
  • Time management
  • Conference and meeting planning
  • Word processing
  • File management
  • Office management
  • Registration
  • Administrative support
  • Conflict and issue documentation
  • Problem-solving skills
Work History
Lead Front Desk Coordinator, 06/2019 to 09/2019
Fresenius Medical CareJacksonville, FL,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared weekly employee work schedules for 6 team members ensuring all shifts received adequate coverage.
  • Answered customer telephone calls promptly and appropriately.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Provided services efficiently and with high level of accuracy.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Used Microsoft to process reservations, check-ins and check-outs.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Entered customer data and updated information whenever patrons changed rooms.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Front Desk Coordinator, 02/2017 to 05/2017
Catholic Charities SpokaneSpokane, WA,
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Increased customer satisfaction by 30% within department.
  • Adapted to using basic conversational skills in Spanish to improve service of immigrant patients.
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered customer telephone calls promptly and appropriately.
  • Provided services efficiently and with high level of accuracy.
Barista, 10/2019 to 11/2019
Marriott InternationalOmaha, NE,
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every evening.
  • Elevated customer loyalty by using emotional intelligence and empathy abilities to resolve customer problems.
  • Created over 110 drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Made and served 110 café beverages per day with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained clean equipment and performed minor repairs to keep juicing machines functioning properly.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 2%.
  • Memorized ingredients and recipes for 10 specialty drinks.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
Education
High School Diploma: , Expected in 05/2021 to Meade Senior High School - Fort Meade, MD,
GPA:
  • Coursework in Psychology, Forensic Science and Child Development
  • Continuing education in Psychology at Washington College Fall 2021
  • Graduating with 3.1 GPA
  • Member of Meade Senior High School Choir

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Resume Overview

School Attended

  • Meade Senior High School

Job Titles Held:

  • Lead Front Desk Coordinator
  • Front Desk Coordinator
  • Barista

Degrees

  • High School Diploma

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