Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Friendly Medium/Heavy Diesel Technician commended for attentively listening to customers and quickly finding solutions to issues. Detailed individual with 20+ years of hands-on experience inspecting, repairing and maintaining vehicles. Well-Versed in many aspects of the Automotive/Light Duty and Medium/Heavy Duty industry. Offers talents in customer relations, vehicle inspections and diagnostics. Trained in wide range of repair and maintenance actions. Works smoothly with team members and flexes easily with changing daily assignments.
Skills
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Experience
10/2020 to Current Lead Diesel Technician Cassella Waste Systems, Inc. | Holyoke, MA,
- Diagnose and repair Med/Heavy duty vehicles and trailers by troubleshooting and tracing problems.
- Diagnose and perform accurate repairs on engines, transmissions, suspensions, drivetrain, brakes, HVAC, and electrical.
- Assist Forman to help create a cohesive and well-rounded technical environment centered around customer service, teamwork and learning.
- Complete yearly DOT inspections of customer vehicles and trailers to address any safety and performance issues to maintain DOT compliance.
- Perform in-depth diagnosis of vehicle electrical complaints and/or performance complaints.
- Work closely with customers and manufacturers on daily basis
- Operate specialty equipment, standard tools and gauges to complete assessments and repairs.
- Conduct successful road service for remote breakdowns and verified safe and operational return of company's equipment.
02/2012 to 04/2020 Shop Foreman Tyson Foods | Ramsey, IN,
- Worked closely with Service Manager and Service Writer to get customer vehicles diagnosed and repaired in a timely manor.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Trained, mentored, and supported technicians, providing regular feedback and coaching when needed.
- Audit shop tools and equipment, make repairs to equipment not functioning, purchase and replace broken tools/equipment when approval given.
- Delegated Repair Orders to multiple technicians, maintained communication with Service Writer regarding customer vehicle parts/repair status.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Maintained certifications and completed training on systems and components.
- Perform DOT inspections of vehicles/trailers, fill out paperwork and DOT stickers.
- Perform road test of customer vehicles to verify complaints and repair of complaints.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Maintained and implemented shop safety protocols to meet regulatory and company expectations.
05/2009 to 02/2012 Automotive & Diesel Technician Kar Auction Services | Lenoir City, TN,
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Welded, soldered and fabricated parts to complete skilled services.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Maintained vehicles by changing oil, checking batteries and lubricating components.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
Education and Training
Expected in 1998 High School Diploma | Topeka High School, Topeka, KS
Expected in 1998 | Automotive Technology Kaw Area Technical School, Topeka, KS
| General Studies Independence Community College, Independence, KS
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School Attended
- Topeka High School
- Kaw Area Technical School
- Independence Community College
Job Titles Held:
- Lead Diesel Technician
- Shop Foreman
- Automotive & Diesel Technician
Degrees
- High School Diploma
- Some College (No Degree)
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