Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
Typing
Filing
Bookkeeping
Clerical Skills
Telephone Techniques
Microsoft Word
Appointment Scheduling
Internet Capable
Microsoft Spreadsheet
Conflict resolution proficiency
High customer service standards
Accomplishments
Exceeded corporate target for customer satisfaction for 6 months in a row.
Managed call flow with up to 25 calls in queue per minute.
Experience
Lead Customer Service Rep, 07/2009 - 2013 Circle K Stores, Inc. – Boerne, TX, Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Formulated and enforced Service Center policies, procedures and quality assurance measures. Provided cross training to numerous new employees. Provided customer service to online customer's through email response.
Customer Service Rep, 09/2008 - 04/2010 Lkq Corp – Lincoln, NE, Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times.
Customer Service Rep/Collections, 09/2006 - 08/2008 Life Time – Chanhassen, MN, Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
Head Medical Assistant, 2005 - 2006 Avantor – Allentown, PA, Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Directed patient flow during practice hours, minimizing patient wait time. Scheduled patient appointments. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Completed registration quickly and cordially for all new patients. Supported patients with customized patient teaching tools. Escorted patients to examination rooms and prepared them for physician exams. Ensured HIPAA compliance.
Front Office Manager/ Lead Medical Assistant, 2005 - 2005 Mercy Healthcare – Creve Coeur, MO, Externship
Stylist, 2002 - 2005 Regis Inc – City, STATE, Examined hair texture and condition to determine appropriate treatment. Promoted and sold salon services and products. Educated guests on proper hair care. Recommended home care hair regimens and treatments. Used state-of-the-art techniques in coloring and treating hair. Set up workstation and treatment room with necessary products, equipment and supplies. Selected hair colors based on customer preference. Employed a variety of hair style techniques, including curling and straightening. Promptly fielded all incoming phone calls and scheduled appointments. Recommended hair styles that complimented clients’ facial features and coloring. Shaped hair pieces and added elaborate extensions. Operated cash register to receive payments from customers. Conducted weekly salon inventory. Kept current on hair products and their chemical composition, structure and properties. Created repeat business by developing long-term relationships with regular customers. Pre-booked appointments to guarantee repeat business. Trimmed and styled hair for weddings and special occasions. Sanitized workstations and salon equipment for safety purposes. Developed new hair styling techniques using creativity and knowledge of trends. Designed traditional and contemporary hair styles for men and women.
Chemical Specialist, 2001 - 2002 Toni & Guy Hairdressing – City, STATE, Examined hair texture and condition to determine appropriate treatment. Promoted and sold salon services and products. Educated guests on proper hair care. Used state-of-the-art techniques in coloring and treating hair. Set up workstation and treatment room with necessary products, equipment and supplies. Selected hair colors based on customer preference. Recommended hair styles that complimented clients’ facial features and coloring. Kept current on hair products and their chemical composition, structure and properties. Designed contemporary new styles for both genders and for all ages. Pre-booked appointments to guarantee repeat business. Sanitized workstations and salon equipment for safety purposes.
Teacher III, 1999 - 09/2000 Head Start Of Greater Dallas – City, STATE, Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child’s activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Carefully identified warning signs of emotional and developmental problems in children. Escorted children on outings and trips to local parks and zoos. Created and implemented a developmentally appropriate curriculum. Upheld all CPR and Texas regulated certifications. Offered stimulating curriculum that accommodated all learning styles. Led reading classes for preschool-aged children. Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers. Sparked creativity and imagination by helping children discover new things each day. Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Participated in home visits, parent meetings and developmental screenings. Communicated with children's parents and guardians about daily activities, behaviors and problems. Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in. Encouraged early literacy through read-aloud time and alphabet games. Encouraged early literacy through read-aloud time and alphabet games.
Education
High School Diploma: Medical Assisting, Expected in 2005 - Remington College - Dallas, TX GPA:
4.0 GPA
Coursework in Anatomy, Physiology and Health Assessments
Diploma in Medical Assisting
diploma: Cosmetology, Expected in 2001 - Ogle School of Hair - Dallas, TX GPA:
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