lead consultant resume example with 5+ years of experience
Organized Consultant lends excellent communications skills to assessment and deployment initiatives. Dedicated team player with knack for juggling intricate technological, regulatory and needs-based roadblocks. Hands-on in assessments and focused on spearheading key analyses with progressive understanding. Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
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- Determined project deliverables and tasks based on milestone dates and deadlines.
- Identified issues requiring improvement and set processes in place to remedy concerns.
- Implemented technical solutions to support production stages.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered telephone to give callers store information and look up order details.
- Drove sales using upselling and cross-selling strategies.
- Trained new staff to assist customers using excellent product knowledge.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Responded to customer questions about products and services.
- Helped customers by answering questions and locating merchandise.
- Managed cash register operations using POS system and processed sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers select products best fitting personal needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Initiated friendly conversation with customers to determine level of assistance required.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Managed deposits, financial transactions and business inventory.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
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Resume Overview
School Attended
- Union High School
- Grand Rapids Community College
Job Titles Held:
- Lead Consultant
- Shift Lead Manager
- Shift Lead Manager
Degrees
- High School Diploma
- Some College (No Degree)
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