lead concierge hr assistant resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Efficient HR Assistant/Lead Concierge known for thriving in fast-paced business environment. Strong organizational, technical and interpersonal skills. Discreet, ethical, trustworthy and dedicated to providing superior customer service. Cheerful individual with experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering resident/patient information, supporting colleagues with task . Capable of helping customers with routine and challenging needs while remaining professional. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

  • Multi-line phone, filing, Microsoft and Excel office
  • Bi-lingual (Spanish/English)
  • First aid and safety
  • Client documentation
  • Problem resolution ability
  • Managing schedules
  • Self-discipline
  • Patient and family focused
  • Meticulous and organized
  • Detail oriented
  • Multitasking ability
12/2018 to Current Lead Concierge/HR Assistant Oregano's | Tempe, AZ,

Meet and greet incoming visitors direct, and/or escort to appropriate area

Answer incoming calls, determine caller’s needs and route to the appropriate department.

Makes follow-up appointments for residents

Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

Process applications and other various industry-specific administrative tasks

Process residents registration

Organize and maintain file system

Find coverage for all open shifts

Create assignments for caregivers

Create all forms needed for office and employee use

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Conducted analysis to address [issue] which led to [positive outcome].

Responded quickly to concerns regarding community from prospective and current residents.

Prioritized task and duties to meet deadlines and maintain quality standards.

Used effective communication methods to quickly resolve issues among residents.

  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
  • Developed and maintained documentation for new hires, training materials and benefits.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Prepared new employee files and structured current employee files.
05/2015 to 09/2017 Caregiver / Cook Balanced Home Care | Saint Clair Shores, MI,
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
07/2014 to 09/2017 Cook Greek Paradise Restaurant | City, STATE,
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
02/2016 to 09/2016 Med Tech / Caregiver Arcadia Senior Care | City, STATE,
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Cultivated amiable relationships with over five residents, resulting in strong overall patient happiness and emotional well-being.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Delivered high-quality, geriatric care to private client.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Education and Training
Expected in to to | Sociology Long Beach City College, Long Beach, CA GPA:
Activities and Honors

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Resume Overview

School Attended

  • Long Beach City College

Job Titles Held:

  • Lead Concierge/HR Assistant
  • Caregiver / Cook
  • Cook
  • Med Tech / Caregiver


  • Some College (No Degree)

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