Lead Concierge/HR Assistant Resume Example

Meet and greet incoming visitors direct, and/or escort to appropriate area

Answer incoming calls, determine caller's needs and route to the appropriate department.

Makes follow-up appointments for residents

Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

Process applications and other various industry-specific administrative tasks

Process residents registration

Organize and maintain file system

Find coverage for all open shifts

Create assignments for caregivers

Create all forms needed for office and employee use

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Conducted analysis to address [issue] which led to [positive outcome].

Responded quickly to concerns regarding community from prospective and current residents.

Prioritized task and duties to meet deadlines and maintain quality standards.

Used effective communication methods to quickly resolve issues among residents.

• Reviewed employee time sheets for accuracy and maintained accurate records in company system.
• Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
• Developed and maintained documentation for new hires, training materials and benefits.
• Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
• Prepared new employee files and structured current employee files.