Efficient HR Assistant/Lead Concierge known for thriving in fast-paced business environment. Strong organizational, technical and interpersonal skills. Discreet, ethical, trustworthy and dedicated to providing superior customer service. Cheerful individual with experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering resident/patient information, supporting colleagues with task . Capable of helping customers with routine and challenging needs while remaining professional. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Meet and greet incoming visitors direct, and/or escort to appropriate area
Answer incoming calls, determine caller's needs and route to the appropriate department.
Makes follow-up appointments for residents
Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Process applications and other various industry-specific administrative tasks
Process residents registration
Organize and maintain file system
Find coverage for all open shifts
Create assignments for caregivers
Create all forms needed for office and employee use
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Conducted analysis to address [issue] which led to [positive outcome].
Responded quickly to concerns regarding community from prospective and current residents.
Prioritized task and duties to meet deadlines and maintain quality standards.
Used effective communication methods to quickly resolve issues among residents.
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