Lead Computer Based Testing Support Resume Example Company Name

LEAD COMPUTER BASED TESTING SUPPORT

Professional Summary

Multi-tasking perserverance well-known for creating positive workplace culture through hard work, attention to detail and excellent organization skills. Motivated to learn, grow and excel. Demonstrated customer and reliability expertise.

Work History

Lead Computer Based Testing Support, 08/2014 to 03/2019Company Name - City, State

Communicated best practices among on-site and external personnel to align efforts and goals.
Identified and communicated customer needs to supply chain capacity and quality teams.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
Supervised site investigations, reported issues and escalated those that required further assistance.
Consistently trained employees to minimize loss and increase sales.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Reduced customer service complaints by designing new methods of resolution.
Performed supplier risk evaluations and supported regulatory inspections.

Shoe Department Associate, 05/2018 to 08/2018Company Name - City, State

Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Answered questions about store policies and concerns to support positive customer experiences.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked prices for customers and processed items sold by scanning barcodes.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Issued receipts and processed refunds, credits, or exchanges.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Monitored customers for signs of security concerns and escalated issues to management.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Stocked merchandise each month, clearly labeling items, arranging according to size or color and preparing attractive displays.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Educated customers on promotions to enhance sales.
Assisted customers with locating and choosing merchandise in any store department.
Folded and arranged merchandise in attractive displays to drive sales.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Waitress, 05/2016 to 07/2016Company Name - City, State

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Prepared beverages and filled food orders for customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Bachelor of Science, Psychology, Expected in 12/2020

University of Colorado Denver - City

Psychology Research Project

Hookup Culture Affects on College Students' Self Esteem. 23rdAnnual Research and Creative Activities Symposium, University of Colorado Denver, Denver, CO. May 1, 2020.

Skills

Organization
Customer service
Staff training and development

Communications
Problem resolution
Operations management

Resume Overview

School Attended

University of Colorado Denver

Job Titles Held:

Lead Computer Based Testing Support
Shoe Department Associate
Waitress

Degrees

Bachelor of Science , Psychology Expected in 12/2020

Lead Computer Based Testing Support Resume Example

Resume Score: 80%

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