Lead Client Service Trainer resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Demonstrative Client Services Manager known for successfully handling tasks in high-volume setting. Promoting fantastic [Skill] and [Skill] skills. Dedicated to best-in-class time management and detail-oriented work.
Skills
Client rapport
Business services support
Customer retention
Staff training
Report generation
Client education
Lead generation
Mentoring and coaching
Compelling leadership skills
Sales process
Time management
Active listening
Conflict resolution
Heavy lifting
Workload priorities
Multitasking
Experience
Lead Client Service Trainer , 03/2018 to Current Golfsuites – Tulsa, OK,
Scheduled clients and managed client exits by ensuring all current and future needs were met.
Delivered high level of service to clients in effort to build upon relationships for future.
Scheduled [Number] appointments weekly for clients.
Setup and maintained client management system used to compile client appointment information.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Managed and updated physical and digital client account information to keep records accurate and current.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Balanced needs of multiple clients simultaneously using [Skill] and [Skill] in fast-paced retail environment.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Prepared, compiled and filed documents as well as reports presented to various parties.
Processed payments and updated accounts to reflect balance changes.
Answered calls to help over [Number] customers each [Timeframe].
Sorted incoming mail and directed to correct personnel each day.
Responded to customer concerns and issues by [Action].
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Verified prices and computed totals to complete accurate invoices.
Corrected guest issues promptly with knowledgeable and friendly service.
Arranged special accommodations for guests to maintain optimal satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Scheduled clients for appointments to meet all needs promptly.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Created and implemented store displays, promoting sales and growth.
Processed orders through [System] and coordinated product deliveries.
Sold various products by explaining unique features and educating customers on proper application.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Coordinated inventory, stocking, and ordering.
Controlled inventory to eliminate expenses and ensure optimal stock.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Executed parcel delivery and returns for [Number] packages daily, maintaining accuracy and efficiency.
Accurately entered data using [Software] and efficiently completed all paperwork.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Line Cook, 05/2018 to 04/2020 Carchex – Baltimore, MD,
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Grilled and deep fried various foods, including meats, potatoes and fish.
Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
Mentored and trained [Number][Job title]s through [Action] and [Action], improving overall quality and performance.
Created approximately [Number] orders simultaneously during busy periods.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
Oversaw food product inventory, making recommendations to [Job title] to streamline kitchen operations.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Marinated food items according to corporate-provided instructions and recipes.
Operated fryers and grills according to instructions to maintain safety and food quality.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Sales Representative, 08/2018 to 01/2019 Cotton On Clothing – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Offered product and service consultations and employed upselling techniques.
Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
Education and Training
GED: , Expected in 11/2011 Del Mar College - Corpus Christi, TX GPA:
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