Lead Client Service Trainer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Demonstrative Client Services Manager known for successfully handling tasks in high-volume setting. Promoting fantastic [Skill] and [Skill] skills. Dedicated to best-in-class time management and detail-oriented work.

  • Client rapport
  • Business services support
  • Customer retention
  • Staff training
  • Report generation
  • Client education
  • Lead generation
  • Mentoring and coaching
  • Compelling leadership skills
  • Sales process
  • Time management
  • Active listening
  • Conflict resolution
  • Heavy lifting
  • Workload priorities
  • Multitasking
Lead Client Service Trainer , 03/2018 to Current
GolfsuitesTulsa, OK,
  • Scheduled clients and managed client exits by ensuring all current and future needs were met.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Scheduled [Number] appointments weekly for clients.
  • Setup and maintained client management system used to compile client appointment information.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Balanced needs of multiple clients simultaneously using [Skill] and [Skill] in fast-paced retail environment.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered calls to help over [Number] customers each [Timeframe].
  • Sorted incoming mail and directed to correct personnel each day.
  • Responded to customer concerns and issues by [Action].
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Verified prices and computed totals to complete accurate invoices.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled clients for appointments to meet all needs promptly.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Created and implemented store displays, promoting sales and growth.
  • Processed orders through [System] and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Coordinated inventory, stocking, and ordering.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Executed parcel delivery and returns for [Number] packages daily, maintaining accuracy and efficiency.
  • Accurately entered data using [Software] and efficiently completed all paperwork.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Line Cook, 05/2018 to 04/2020
CarchexBaltimore, MD,
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Mentored and trained [Number] [Job title]s through [Action] and [Action], improving overall quality and performance.
  • Created approximately [Number] orders simultaneously during busy periods.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Oversaw food product inventory, making recommendations to [Job title] to streamline kitchen operations.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Sales Representative, 08/2018 to 01/2019
Cotton On ClothingCity, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
Education and Training
GED: , Expected in 11/2011
Del Mar College - Corpus Christi, TX

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Resume Overview

School Attended

  • Del Mar College

Job Titles Held:

  • Lead Client Service Trainer
  • Line Cook
  • Sales Representative


  • GED

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