Kronos Consulatant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Results-driven and well developed support /Enhancement Specialist with  7 years experience in Requirement Analysis, payroll, training, project leadership, process improvement, performance management, workforce planning/forecasting, and Application Maintenance, Functional Studies, Quality Reviews and Testing.Also highly skilled at analyzing customer requirements, customizing products to fit their needs and providing quick and accurate implementation / configuration. Extensive vertical experience Supporting Kronos WFC, Advance scheduling forecasting, WFSO, Operation   & Planning, Accrual, Attestation, WMI, SDM for the clients TJX, Lowes, PepsiCo, Elina Network.
  • Certified in the WFS core concepts.
  • Certified in WFA Core Concepts & Configuration.
  • Certified in the Workforce Central 7.0 Rolle out both technical and functional.
  • Completed WFC V8.0 Training.
  • Completed Mobile implementation training.
  • Sun Certified Java Developer (SCJD)
  • Programming and design skills
  • Strong analytical skills
  • Patch management
  • Excellent problem solving skills
Technical Skills
Kronos WFC, WFC 6.1, WFC 7.0, WFC 8.0 Excellent 7
WFSO - Advance scheduling and forcasting Excellent 7
Workforce integration Manger (WMI) Excellent 7
Workforce Record Manger & SDM Excellent 7
POC on Workforce mobile 6.3.10 using the android mobiles, Apple mobiles Excellent 2
Accrual Excellent 7
Kronos Collection Device and Software Support (DCM,WDM) Excellent 7
Tele Time Excellent 4
  • Automated the Adding new department in Kronos and this CVA (Customer Value Adds) has been approved by the client.
  • There was no automated way to add a new department in the Kronos application.  In the past it was a manual effort that Lowes paid Kronos to perform.   If Lowe’s resources to manually add the department to the system, it would have taken 20 minutes per store times 1750 stores or roughly 583 hours.  it saved almost 9k$ for client.
  • PAT report automation: Cognizant Technologies Solutions Payroll Adjustment Tool (PAT) report is one of the critical report for business users. Kronos monitoring team used to manually start the Interface for PAT process.  The Java based tool used for this automation and now the PAT report process does not require any manual intervention to start an Interface on daily basis.
  • Monitoring tool is a Java/ KRONOS XML API based application that will monitor interface statuses, triggered subsequent jobs if any dependent jobs are there and monitor server statuses.
  • Dependent interfaces are interfaces are triggered after successful completion of a   predecessor. It requires high manual involvement; in terms of monitoring and correctly triggering interfaces at the right time. it has been automated using java.
  • This tool will automatically send an email notification if there are any issues with interfaces/batch jobs and writes to the file.
  • Server Monitoring Automated using Java and Kronos XML API and it will send an email notification to support group.
  • Have  Experience of installing Kronos 6.1,7.0,8.0 for internal system.
  • Fine tune the long running interface: Person Import & Payroll interface had been fine-tuned which reduced the run time of the interface and increased 50% performance of system.

Work Experience
Kronos Consulatant, 08/2015 to Current
Whole Foods Market Bristol, CT,
TJX - Companies:
  • Prepared and presented technical proposals for clients.
  • Troubleshooted and resolved Kronos application issues escalated from L1 & L2 and other departments with a 100% success rate.
  • Worked with clients to analyze requirement and company needs and configured appropriate solutions.
  • Responsible for implementation of new kronos DC site development project.
  • Completed proof-of-concept Kronos Mobile under extreme deadline. Developed and managed project plans while providing status updates to management. Designed, documented and executed maintenance procedures, including system upgrades, Service Pack.
  • Designed complex interfaces to support oracle systems.  
  • Boosted Team efficiency and customer satisfaction by streamlining processes deemed inefficient.  Responded & resolved  to employee inquiries regarding payroll and timekeeping.
  • Fine-tuned the long running interfaces payroll and signoff interface.
  • Implemented and simplified the Store conversion process for Canadian stores.
  • Developed the interface for stand alone store to super store concepts.
  • Simplified the wage import yearly process which saved almost 70% timing.
Kronos Consultant , 07/2012 to 07/2015
Whole Foods Market Burlingame, CA,

Lowe's :

  • Lowe's is an American chain of retail home improvement and appliance stores that has retail stores in the United States, Canada, and Mexico; Lowe's is 43rd on the Fortune 500 list. Lowe’s Kronos Support team focus on Enhancement and Support activities for WFC Kronos Time keeper 6.1,WDM , Advance scheduling (WFS), WFAN, WIM . 2 lakhs 50 thousand employees are using the Kronos application to track the time and attendance. The system is integrated through Workforce Integration Manager with Lowe's Mainframe system. There are multiple inbound interface jobs which loads the employee related information’s to Timekeeper system and multiple outbound interface jobs which extract the time data from Timekeeper system and load to Mainframe system.
  • ROLES AND RESPONSIBILITIES IN THE PROJECT Support the Kronos Application -Time and attendance Module, WDM, Advance scheduling WFS, WFAN, and WIM. Discovering the underlying business need to be addressed and information related to the product and project requirements, often through conversations with stakeholders all enhancement works.
  • Supported Kronos configurations and developed Org and forecast maps, task and task group. Worked on Adding New store process. Supporting the Weekly Auto Scheduling job which involves Resolving auto scheduler failure, Volume/labor batch job issues. Support/Run the BI-weekly Payroll process and Handling the Post payroll issues.
  • Configure and troubleshooting  the availability  pattern , Shift rule sets Configure the Labor Forecast Limits and headcounts. Configured ESS and Troubleshooting the Employee self-service issues. Educating the Mangers in Posting and maintaining the schedule.
  • Configured the Holidays and Employment terms and attached to employees and trouble shooting. Configure the scheduling batch events. Troubleshooting WFO Plans issue, interfaces issues. Troubleshooting WFS, WFAN interfaces issue and report issue/SSR issue.
  • Troubleshooting clock issue and Tele Time issues. Configured and Developed the Workforce Genies. Participated in patching of production systems for system issues. Installed and configured service packs.
  • Configured the SSL and imported SSL certificates in Kronos Webservers. Configured LDAP on Login.XML and standlon.XML for WFC.
  • Documenting the requirements in a format and shared with stakeholders. Requirement gathering for the Interface Enhancement/Development, Developing interface, testing the interface.
  • Troubleshooting the Pay rule, Payroll issue, Advance scheduler issue. Configured the WDM in the servers. Fine tune the interface (employee import, payroll) which running longer time to reduce the running time in order to Improve the system performance. Creating the custom theme on Kronos servers.
Kronos Consultant , 03/2010 to 07/2012
Whole Foods Market Centerville, MA,
PepsiCo Inc: 
  • PepsiCo Inc. is an American multinational corporation headquartered in Purchase, New York, United States, with interests in the manufacturing, marketing and distribution of grain-based snack foods, beverages. PepsiCo Kronos Support team focus on Development, Enhancement and Support activities for WFC Kronos Time keeper 6.1,WDM , Advance scheduling.
  • Support the Kronos Application -Time and attendance Module which are installed in the client’s network.
  • Solving Issues and Customization based on the need. Developing the pay rule building block with configuration of work rule, PCD, Combination rule, zones, processing order.
  • Developing the accrual policies with configuration of Grant and limit. Creating the clock (WDM) with configuration of clock General configuration settings, Application settings, transaction settings, soft key settings, and communication settings.
  • Developing the Employment term for holidays with configuration of holiday profile, holiday credit rule, holidays and zones. Customization of people record, time card.
  • Creating license for managers and employees. Customizing FAP and GDAP for Manager License. Customizing the link and interface (.knx and .kni files). Creating the punch interpretation rule, Exception rule, majority rule, and break rule as per particular site. Solving the issues like Missing punch , Historical edit ,clock terminal issue, pay rule issue, pay issue and etc., Effectively information has been provided to customer regarding Kronos issue.
  • Responsible for providing on-going support and maintenance.
  • Test plans like System and User Acceptance were also developed. Creating the custom theme on Kronos serves.
  • Responsible for troubleshooting and supporting Kronos Application, Kronos Biometric and clock terminals. Provide solutions and analysis for the improvement of application and system performances. Responsible for other duties as assigned. Submitted the CVA for Kronos server maintenance
Kronos Consultant, to
Nice Systems San Diego, CA,
  • Installation of WFC 6.3 , WFC 7.0 Service pack installation of WFC 6.3.7, WFC 6.3.10, WFC 7.0.
  • Jboss heap segregation, SSL configuration, Revers Proxy Configuration.
  • Configure Staff Management Widgets ,Configure Schedule Widgets, Configure Call List Widgets.
  • Server Maintenance and support.
  • Workforce Mobile POC and Auto Scheduling POC. Training the new resources on various models in Kronos.
Software Engineer , 07/2009 to 03/2010
Vertex Infocomm City, STATE,

Vertex infocomm and Elina Networks : 

  • Vertex infocomm and Elina Networks together involved to Developing and Maintaining Networking firewall product. Elina Networks is a Bangalore-based software company. It provides integrated solution [clarification needed] comprising networking, security and management features in a hardware-independent platform. The software is intended to help distributed enterprises to connect, secure, communicate and manage enterprise-wide networks. Elina's solution is unified using Elina’s Virtual Presence distributed management framework. It is designed to operate on commercial off-the-shelf (COTS) hardware.
  • Support, customizing the Fire wall and developed the customization tool using JAVA.
  • Designed and deployed networks as per the company requirement. Handled production networking environment by implementing and managing it. Handled network infrastructure devices and equipment. Worked on wireless networking, both LAN and WAN.
Education and Training
Master of Science: software engineering, Expected in 2015
Birla Institute of Technology and Science - Chennai, TN

Have completed this while working in Cognizant through work integrated learning program.

Master of computer application : software engineering, Expected in 2009
J.J. College of Engineering & Technology - Trichy, TN

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School Attended
  • Birla Institute of Technology and Science
  • J.J. College of Engineering & Technology
Job Titles Held:
  • Kronos Consulatant
  • Kronos Consultant
  • Kronos Consultant
  • Kronos Consultant
  • Software Engineer
  • Master of Science
  • Master of computer application

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