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I am a friendly and outgoing professional with strong communication skills and collaborative nature. I take every challenge given to me as a learning experience to learn and grow from. My number one priority is helping create a positive, efficient and effective work environment that will make customers want to return. Efficient and skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. I am focused and committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects. I am reliable, hardworking, and excellent working and learning from others.
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- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
- Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Walked dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Washed, groomed and trimmed each animal to enhance coat health.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Supervised teams of employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
- Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
- Monitored incoming customer traffic to determine appropriate staffing.
- Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting items.
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Assisted upper management with reporting sales data, and assessing employee performance .
- Compiled weekly monetary reports and records for store managers.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Taught staff how to handle difficult situations with calm and professionalism.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered telephone to provide establishment information and take party reservations.
- Helped to plan and execute parties for guests, including coordinating menus and preparing tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Arapahoe Community College - Littleton, CO
I have also received certification for cyber investigations.
Englewood High School - Englewood, CO
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School Attended
- Arapahoe Community College
- Englewood High School
Job Titles Held:
- Kennel Technician
- Key Holder
- Hostess
Degrees
- Associate of Applied Science
- High School Diploma
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