Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I am a friendly and outgoing professional with strong communication skills and collaborative nature. I take every challenge given to me as a learning experience to learn and grow from. My number one priority is helping create a positive, efficient and effective work environment that will make customers want to return. Efficient and skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. I am focused and committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects. I am reliable, hardworking, and excellent working and learning from others.

  • Reliable
  • Fast at learning
  • Customer service skills
  • Take ownership for my mistakes, and do better the next time
  • Strong leadership skills
  • Works well with others
  • Work environment upkeep
  • Great at listening to direction
  • Follows policies and procedures
  • Honorable
04/2016 to 08/2016
Kennel Technician American Veterinary Group Lenoir, NC,
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Walked dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
07/2015 to 03/2016
Key Holder San Francisco Goodwill Fillmore, CA,
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Supervised teams of employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting items.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Assisted upper management with reporting sales data, and assessing employee performance .
  • Compiled weekly monetary reports and records for store managers.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
04/2015 to 06/2015
Hostess Clubcorp Club Operations, Inc. Pittsburgh, PA,
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered telephone to provide establishment information and take party reservations.
  • Helped to plan and execute parties for guests, including coordinating menus and preparing tables.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
Education and Training
Expected in 12/2020
Associate of Applied Science: Criminal Justice
Arapahoe Community College - Littleton, CO

I have also received certification for cyber investigations.

Expected in 05/2015
High School Diploma:
Englewood High School - Englewood, CO

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School Attended

  • Arapahoe Community College
  • Englewood High School

Job Titles Held:

  • Kennel Technician
  • Key Holder
  • Hostess


  • Associate of Applied Science
  • High School Diploma

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