kennel technician resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Experienced Veterinary Technician with demonstrated ability to deliver comprehensive care to animals at animal rescue facilities and shelters. Multi-talented Dance Instructor enthusiastic about making dance fun and engaging, while challenging students to try new styles and extend comfort zones.
Skills
MS Office
Customer service
Problem resolution
Business operations
Process improvement
Security systems
Relationship development
Insurance billing
Team management
Project organization
Supervision
Operational improvement
RFI Scanners
Team building
Administrative support
Communications
Inventory management
Planning and coordination
Organization
Credit card payment processing
Report creation
Data evaluation
Call center experience
High-energy attitude
Adaptive team player
Business development understanding
Microsoft Office expertise
Quality assurance controls
Conflict mediation
Customer relations
Office equipment proficiency
Courteous demeanor
Shipping and receiving understanding
Quality control
Active listening
Inbound and outbound calling
Technologically savvy
Product organization
Problem-solving abilities
Retail sales customer service
Teaching students
Teaching classes
Workshop teaching
Teaching skills
Choreography of dance numbers
Student guidance
Academic guidance
Youth guidance
Social and religious assistance
Volunteer programs
Customer service and support
Prayer groups
Education and Training
South Oak Cliff High SchoolDallas, TXExpected in 06/2015 ā āHigh School Diploma: - GPA:
Experience
American Veterinary Group - Kennel Technician Leesburg, GA, 08/2017 - Current
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Washed, groomed and trimmed each animal to enhance coat health.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Walked over twenty plus dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Presented information on animal health and preventative care to clients.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Supervised training of newly hired kennel Techs to instill awareness of organizational procedures and processes.
Delivered consistent customer service to pet owners, effectively increasing repeat business 50%.
Educated clients on animal health, preventative care and surgical procedures.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Collected and documented animal information such as weight, size, physical condition and food intake.
Poolcorp - Customer Service Representative Scottsdale, AZ, 12/2016 - 12/2016
Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Worked with managers to develop service improvement initiatives.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
Poolcorp - Customer Service Representative Tallahassee, FL, 11/2015 - 08/2016
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Reviewed account and service histories to identify trends and issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Worked with managers to develop service improvement initiatives.
UPS - Unloader/Primary Sorter City, STATE, 08/2015 - 11/2015
Used ladders and pallet jacks to load and unload merchandise weighing up to [Number] pounds.
Rotated [Type] and [Type] products to assist with inventory management organization.
Entered all shipping order and code date information into warehouse computer using [Software] to maintain accurate, up-to-date files.
Loaded and unloaded packages from loading dock to trucks.
Labeled packages and pallets to ensure efficient identification of items.
Promoted safety throughout workplace and reported potential hazards in timely fashion.
Handled packages in safe and meticulous manner while unloading and transporting.
Adhered to all workplace safety standards and OSHA regulations.
Assisted in navigating large loads to assigned areas.
Unloaded parcels from truck with care to avoid damage.
Operated [Tool] to scan over [Number] packages per day to verify proper shipping information.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.