Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Personable and dedicated Customer Service Representative with extensive experience in Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Organization
  • Training & Development
  • Decision-making
  • Collaboration
  • PPE use
  • Conflict resolution
  • Organizational skills
  • Active listening
  • Team building
  • Multitasking
  • Reliable and trustworthy
  • Work ethic
  • Salesmanship
  • Food handling safety
  • Order processing
  • Guest service
  • Cleaning and organization
  • Cash register
  • Menu and service offering knowledge
  • Opening and closing procedures
  • Food handling and sanitization
  • Kitchen cleanliness and organization
  • Menu item familiarity
  • Cash register operations
  • Accurate cash-handling
  • Strategic sales
  • Sales promotions
  • Sales transaction processing
  • Customer care
  • Mentoring and training
  • Sales initiatives
  • Payment processing
  • Effective customer upselling
  • Processing payments
Kennel Technician, 06/2021 - 07/2021
American Veterinary Group Clermont, FL,
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Followed consistent safety procedures, including maintaining visible animal identification and checking tags to minimize care errors.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
  • Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
  • Promoted optimal animal health by feeding and watering on regular schedule.
Sales Lead, 07/2020 - 01/2021
Merritt Athletic Clubs Towson, MD,
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Exceeded department expectations for productivity and accuracy levels.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Achieved or surpassed company-defined sales quotas for multiple months.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Engaged customers in discussion to identify needs and budget.
  • Searched and pulled product from backstock to satisfy customers.
  • Explained quality and style differences between shoe brands to demonstrate expertise.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Explained ongoing sales, promotions and policies to keep customer informed about shoe selection.
  • Handled and satisfied customer concerns promptly to encourage repeat business.
  • Guided customers through checkout process to complete sale.
  • Highlighted important features of each shoe to pique customer interest.
  • Measured and fitted customers to tailor footwear shopping experience.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Cultivated evolving knowledge of footwear inventory to proactively suggest merchandise.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
Ice Cream Artist, 11/2019 - 03/2020
Sweet Rolls City, STATE,
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Upsold products to customers and made recommendations based on staff and customer experience.
  • Suggested new flavors and special offers to management based upon customer input.
  • Leveraged product knowledge to make recommendations for indecisive customers.
Education and Training
High School Diploma: , Expected in 05/2019
Petal High School - Petal, MS
Status -
  • Petal High School Band Member
  • Petal Indoor Percussion Theater Member
  • 4.07 GPA
Bachelor of Arts: Graphic Design, Expected in 05/2024
University of Southern Mississippi - Hattiesburg, MS
Status -
  • Minor in Computer Science
  • 3.6 GPA

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Resume Overview

School Attended

  • Petal High School
  • University of Southern Mississippi

Job Titles Held:

  • Kennel Technician
  • Sales Lead
  • Ice Cream Artist


  • High School Diploma
  • Bachelor of Arts

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