, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Conscientious about providing top-notch care to protect and serve every animal in kennel settings. Background includes providing full array of animal husbandry services while providing necessary exercise and nurturing environments. Devoted to promoting animal welfare.
Skills
Customer Service
Computer skills
Equipment and Instrument Sterilizatoin
Self-motivated professional
Staff Management
Medicine administration
Animal husbandry
Feed formulation
Troubleshooting skills
Supply ordering
Grooming management
Animal exercising
Flexible & Adaptable
Work History
09/2019 to 05/2021Kennel TechnicianAmerican Veterinary Group | Raleigh, NC,
Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
Kept records of animal health, medical treatment and injections and growth progress.
Observed animals in heat to detect approach of estrus and exercised animals to induce or hasten estrus when necessary.
Stocked, cleaned and disinfected habitats of 200 animals to protect animal health and wellbeing.
Improved operations through consistent hard work and dedication.
Monitored company inventory to keep stock levels and databases updated.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Adhered to social distancing protocols and wore mask or face shield.
Worked flexible hours; night, weekend, and holiday shifts.
Protected animals from care errors by maintaining clear and secure tags.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Managed facility laundry, cleaning and restocking.
Kept cages, kennels, play yards and grooming areas neat and clean.
Monitored animals for behavioral problems and signs of health issues.
Documented animals' weight, size and condition in computer system for review by senior staff.
Trained animals in behavioral compliance or other special routines or commands.
Managed breeding programs while factoring in issues such as animal age and readiness.
Administered medications to animals in treatment and documented changes in condition.
Restrained animals safely during exams and procedures.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Used coordination and planning skills to achieve results according to schedule.
09/2015 to 09/2020Sales AssistantJbs Usa | Frisco, TX,
Supported loss prevention goals by monitoring shopper behavior.
Coached new sales staff on store policies and strategies for increasing revenue.
Maintained records related to sales, returns and inventory availability.
Fielded customer questions to share information about products, availability and pricing.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Input credit and debit card payments in POS system to complete purchases.
Assisted customers with prompt and polite support in-person and via telephone.
Built relationships with customers and community to promote long term business growth.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Trained new employees on customer service, money handling and organizing strategies.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Organized promotional events and interacted with community to increase sales volume.
Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
01/2014 to 09/2015Shift ManagerRaising Cane's | Fontana, CA,
Trained and mentored new employees to maximize team performance.
Checked building to confirm maintenance and cleaning met code and regulations.
Tracked receipts, employee hours and inventory movements.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Trained back-up associates and led crew members in managing operations of storefront.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Coached crew members to optimize performance and motivate toward more efficient work.
Kept employees operating productively and working on task to meet business and customer needs.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Expected in Associate Of Applied Science | Business ManagementNorth Iowa Area Community College, Mason City, IAGPA:
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