Deadline-driven person with 15+ years experience in a fast-paced environment. Great attention to detail and organizational skills.Highly skilled Facilities/Maintenance Technician/Manager with expertise in general maintenance and repair of building equipment including: plumbing, heating/cooling, and electrical systems.
Certified in First Aid
First Aid and CPR Certification
Valid U.S. Passport
Luxury guest services
Budgeting and cost control
Courteous and helpful
Schematic diagram interpretation
01/1997 to 09/1999
Junior HVAC TechnicianHoliday Inn Select – 700 East Main Street, Stamford CT 06901
Improved customer service ratings through maintenance of Guest rooms .
Greeted and welcomed all hotel guests with a smile.
Resolved service-related problems in a timely manner.
09/1999 to 04/2008
Senior HVAC TechnicianCrowne Plaza – 66 hale Avenue, White Plains, NY 10601
Investigated and repair malfunctions and breakdowns of heating, refrigeration and air-conditioning systems.
Repaired and replaced motors, bearings and belts for Exhaust fans, Cooling tower and Laundry room washers and dryers.
Followed routine and preventative maintenance checklists for Pool, Gym, Boiler room, Laundry equipment, Restaurant, Bar and a full service Kitchen.
Accurately read, understood, and carried out written instructions.
Communicated operational issues and changes to Manager on regular basis.
Answered an average of 10 calls and work orders per day by addressing guest issues and solving problems .
11/2012 to 03/2014
Loss Prevention ManagerCrowne Plaza – 66 Hale Avenue, White Plains, NY 10601
Supervised a team of six security personnel in the department.
Prepare daily schedule and building security tours, staff searches for associates.
Investigate all guest and employees incident reports and submit to the General manager and insurance as needed.
Monitor signing in and out of all master keys that are used by employees as well as the Front desk guest room key system staff codes.
Monitor all signing in and out and verification of identification of all visitors, contractors and vendors.
Monitor cameras and the digital video recorders systems to satisfy corporate standards.
Manage system of securing checked out guest Lost and Found items, according the corporate standards.
04/2008 to Current
Assistant Chief EngineerCrowne Plaza – 66 Hale Avenue, White Plains, NY 10601
Supervised a team of 8 associates.
Prepare and supervise all daily work orders and schedules for associates and contractors.
Offered technical assistance and training to associates.
Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.
Prepared regular interval progress reports.
Approval and archiving of all work orders and check list closeout documents.
Procuring repairing/replacing material and equipment for the whole hotel.
Maintained productive relationships with vendors.
Created purchase orders.
Performed monthly reconciliation of purchasing orders and pay corresponding invoices with the engineering department credit card.
Promoted the hotel brand through great customer service and a great product.
Associate of Science: Heating Ventilation Air ConditioningTecnical Career Institute - Manhattan, New York