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Junior Data Analyst / Salesforce Admin Resume Example

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BS
JUNIOR DATA ANALYST / SALESFORCE ADMIN
Professional Summary

[Job Title] successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses. Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Talented Business Analyst with advanced knowledge of [Software] portfolio asset management system. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health, sales metrics and product success with efficiency in devising plans to devise acceptable solutions. Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Enthusiastic [Job Title] and dedicated employee with integrity, strong work ethic and great leadership skills. Over [Number] years experience building revenues, improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability. Industrious [Job Title] with successful history developing [Type] intelligence to improve business operational planning and implementation. Exceptional at applying vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy and efficiency in comprehension of company metrics. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • IT Performance Report Creation
  • MS Office
  • Data Analysis
  • Benefits Administration
  • [Software] Database Management
  • Skilled In [Database]
  • Work Order Administration
  • Local Anesthesia Administration
  • Database Recordkeeping
  • Data Imports
  • Database Administration
  • Records And Database Administration
  • Administering Databases
  • High-quality customer service
  • Strong interpersonal and communication skills
  • [Type] programing language proficiency
  • Strong multi-tasking skills
  • Scalable enterprise software solutions
  • Relational database design and development
  • Time management
  • [Type] graphic design
  • Excellent analytical and problem-solving skills
  • Relational Database Management
  • Compiling data
  • Data audits
  • Database development
  • Web-Based Reporting Tools
  • Business Process Mapping
  • Business planning
  • Data Mapping
  • Forecasting and Planning
  • Conflict Resolution
  • Operational Assessments
  • Business Artefacts Documentation
  • Strategic Planning
  • Operations analysis
  • Test case scenarios
  • HTML and CSS
  • Microsoft Office Suite
  • Predictive Modeling
  • Quality assurance
  • SQL and databases
  • Needs assessments
  • Workflow Analysis
  • Release planning
  • Marketing research
Work History
02/2019 to CurrentJunior Data Analyst / Salesforce AdminNETROCON SYSTEMS, NCDPS | Raleigh, NC
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Oversaw installation of software programs and hardware systems to meet [Type] requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Assessed business needs and problem areas to create focused solutions like [Result].
  • Enhanced and reconstructed computer systems resulting in [Number]% increased efficiency for business end-users.
  • Investigated and addressed [Type] system issues to enhance usability and improve functionality.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Participated in internal audits regarding quality management system.
  • Improved [Type] system by adding new features and infrastructure, enhancing [Result].
  • Gathered requirements and developed project plans.
  • Investigated available resources to develop more useful project plans.
  • Designed and developed [Type] product using [System].
  • Completed reviews of codes, requirements and project plans.
  • Performed tests of prototypes and final products.
07/2018 to 01/2019Junior Salesforce AdminTRUPOINT PARTNERS | Charlotte, NC
  • A mortgage lending project where I was engaged in assisting and streamlining the challenging compliance issues in Fair Lending, Home Mortgage Disclosure Act (HMDA), Community Reinvestment Act (CRA) by transforming slow-moving, document-heavy process lacking in transparency—making it smoother, more transparent, more visible, and easier to track using Salesforce Platform.
  • Designed, developed and deployed page layouts, custom objects, custom tabs, email templates in HTML to fulfil organizational needs and administered support to over 25 users.
  • Assisted in administrating and monitored the company's Salesforce CRM application and created workflows for automated lead routing, lead escalation and email alerts.
  • Developed and maintained naming conventions of picklists, report folders, dashboards, etc.
  • To improve system usability.
  • Handled all basic administrative functions including user account maintenance, reports & dashboards, workflows and other routine tasks.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Managed ongoing support request and administrative needs of users & provided them with training sessions, and documentations as needed.
  • Designed project documents & performed Gap Analysis between actual & expected results.
  • Collaborated with Project Manager in maintaining JIRA boards, and in performing UAT testing.
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Discovered over [Number] effective project execution techniques in [Year] and liaised directly with customers to understand requests and requirements.
  • Updated programs as per user needs and developed codes that were in accordance to specifications.
  • Developed and documented test cases and scenarios for [Software] platform.
  • Checked processes and assessed communications within CRM systems for efficiency.
  • Controlled adaptability of all APIs and integration.
  • Delivered front-end and back-end architecture and functionality by translating development requirements.
  • Evaluated data use and mapped to integration requirements to support business objectives.
  • Engineered [Software] ecosystem using combination of configuration, data integration and custom development approaches for platform.
  • Coordinated with [Job title] to identify and support business process requirements and development needs.
  • Managed client applications through web services with SOAP protocol and REST architectural style.
  • Determined integration frequency, methods and specifications such as inputs and reports.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Crafted modules, interfaces and applications through native Salesforce development.
  • Employed extract-transform-load (ETL) tool to migrate information from one database to another.
  • Utilized SQL server integration services, SQL server reporting services and additional data warehouse or business intelligence (BI) tools.
  • Wrote [Type] code for inbound and outbound web services, including parsing of response and mapping to appropriate Salesforce fields.
  • Monitored and maintained backup and recovery plans, best practices and versioning processes.
  • Designed and developed [Type] and analytical data structures.
  • Planned and implemented security measures to safeguard vital business data.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Built databases and table structures following [Type] architecture methodology for web applications.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Implemented BI solution framework for end-to-end business intelligence projects.
  • Coordinated with project management staff on database development timelines and project scope.
  • Eliminated downtime by accurately implementing [Type] database.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Developed, updated and organized [Software] databases to handle customer and [Type] data.
  • Managed systems and infrastructures by defining hardware requirements and planning storage capacity for [Type], [Type] and [Type] databases.
  • Created and implemented database designs and data models.
  • Installed, upgraded, configured and tuned [Type], [Type] and [Type] systems and all associated middleware in LINUX and Windows environments.
02/2018 to 06/2018Business Analyst / ConsultantVISUAL ENTERPRISE ARCHITECTURE, Bank of America | Charlotte, NC
  • Evaluated data use and mapped to integration requirements to support business objectives.
  • Updated programs as per user needs and developed codes that were in accordance to specifications.
  • Controlled adaptability of all APIs and integration.
  • Developed and documented test cases and scenarios for [Software] platform.
  • Utilized SQL server integration services, SQL server reporting services and additional data warehouse or business intelligence (BI) tools.
  • Employed extract-transform-load (ETL) tool to migrate information from one database to another.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Crafted modules, interfaces and applications through native Salesforce development.
  • Discovered over [Number] effective project execution techniques in [Year] and liaised directly with customers to understand requests and requirements.
  • Coordinated with [Job title] to identify and support business process requirements and development needs.
  • Monitored and maintained backup and recovery plans, best practices and versioning processes.
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Delivered front-end and back-end architecture and functionality by translating development requirements.
  • Managed client applications through web services with SOAP protocol and REST architectural style.
  • Engineered [Software] ecosystem using combination of configuration, data integration and custom development approaches for platform.
  • Checked processes and assessed communications within CRM systems for efficiency.
  • Wrote [Type] code for inbound and outbound web services, including parsing of response and mapping to appropriate Salesforce fields.
  • Determined integration frequency, methods and specifications such as inputs and reports.
  • Managed systems and infrastructures by defining hardware requirements and planning storage capacity for [Type], [Type] and [Type] databases.
  • Eliminated downtime by accurately implementing [Type] database.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Built databases and table structures following [Type] architecture methodology for web applications.
  • Planned and implemented security measures to safeguard vital business data.
  • Designed and developed [Type] and analytical data structures.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Created and implemented database designs and data models.
  • Implemented BI solution framework for end-to-end business intelligence projects.
  • Developed, updated and organized [Software] databases to handle customer and [Type] data.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Coordinated with project management staff on database development timelines and project scope.
  • Installed, upgraded, configured and tuned [Type], [Type] and [Type] systems and all associated middleware in LINUX and Windows environments.
  • Business Analyst Points
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
  • Identified [Type] and [Type] process inefficiencies through gap analysis and outlined sensible solutions.
  • Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
  • Achieved [Number]% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Researched competitors to build report of rising trends in [Type] markets.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Developed [Type] metrics derived from raw company data to track improvements in organizational efficiency.
  • Evaluated [Type] and [Type] trends to understand competitive environments and assess current strategies.
  • Created detailed [Type] reports from [Type] research for review by development team.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Assisted [Type] departments and [Type] staff to improve client satisfaction.
  • Provided [Type] operational support for high-volume financial institution in fast-paced 24-hour work environment.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Assessed impact of current [Type] business processes on users and stakeholders and evaluated potential areas for improvement.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Assisted in planning of [Type] and [Type] software and system testing efforts.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Established online configuration knowledge base to support functionality by developing robust system application overview.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Overhauled operational workflow to launch [Product or Service] into new processing platform.
  • Assisted [Type] departments and [Type] staff to improve client satisfaction.
  • Surveyed clients to ascertain requirements and expectations for [Type] product and [Type] service.
  • Exercised critical thinking to resolve [Type] error in [Type] reports.
  • Worked one-on-one with clients to improve [Type] specifications.
08/2016 to 05/2017IT Lab AnalystUNIVERSITY OF TEXAS AT ARLINGTON | Arlington, TX
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
  • Processed over [Number] support requests weekly for technical assistance on wide range of issues related to [Software] and [Software].
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type].
  • Configured hardware, devices and software to set up work stations for employees.
  • Authored over [Number] articles and entries for [Type] and [Type] problem resolutions for addition to support knowledge base.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed [Type] security applications and devices and suggested additional security measures.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Resolved system, hardware and telephone issues within [Number] hours, improving efficiency among all departments.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to [Software].
  • Answered [Number] incoming calls from residential and small business customers on [Type] and [Type] products.
  • Maintained and updated [Type] customer service database.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used [Type] ticketing systems to manage and process support actions and requests.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Activated accounts for clients interested in new services.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Teamed on hard push to resolve over [Number] support tickets resulting from failed rollout of new version of [Software], clearing entire queue within [Timeframe].
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Provided on-call support for critical [Type] issues related to [Software] and [System].
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Used [Type] scripting skills to contribute to internal technical tools.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Fielded average of [Number] inbound phone calls to deliver effective support and remotely resolve service issues.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Upsold products and services to increase company revenue by [Number]% beyond [Timeframe] targets.
  • Identified potential [Type] sales and cross-selling opportunities in course of delivery of support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across [Number] time zones.
  • Defined and documented technical support best practices for [Type] and [Type] technologies.
  • Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
Education
05/2017Master of Science | Information SystemsThe University of Texas At Arlington, Arlington, TX
05/2015Bachelor of Engineering (B.E) | Computer EngineeringUniversity of Pune
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Resume Overview

Companies Worked For:

  • NETROCON SYSTEMS, NCDPS
  • TRUPOINT PARTNERS
  • VISUAL ENTERPRISE ARCHITECTURE, Bank of America
  • UNIVERSITY OF TEXAS AT ARLINGTON

School Attended

  • The University of Texas At Arlington
  • University of Pune

Job Titles Held:

  • Junior Data Analyst / Salesforce Admin
  • Junior Salesforce Admin
  • Business Analyst / Consultant
  • IT Lab Analyst

Degrees

  • 05/2017 Master of Science | Information Systems
    05/2015 Bachelor of Engineering (B.E) | Computer Engineering

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