Conscientious customer service/relations, sales and negotiations with 3+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Always Focused and professionally skilled with negotiations, customer relationship development and sales. Whether it'd be via email, phone call, social networking or physical face-to-face conversing... Professionalism & Accuracy is always the key to great sales and service. Accomplished in providing clients/customers despite their race, gender, age, sex and/or nationality with great service. Always enhancing self-knowledge and exceeding expectations. Always a great team-player, keeping the team positive and happy in the work-place whilst still providing professional and legendary service.
• Ensuring all company policies are followed.
• Resolving customer issues to their overall satisfaction.
• Working closely with the manager.
• Assisting customers/clients whenever necessary.
• Maintaining a good work schedule and tightly handling duties within a specific time period.
• Handling paperwork with quality and good paced timing.
• Making an appearance during meetings and discussing negotiations/business strategy.
• Practicing knowledge on the daily to do with basic (SA) business law.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Managing/Interacting with important emails and data.
• Completing tasks assigned by the general manager accurately and efficiently.
• Working with customers/clients through networking, phone calls, emails, ect. to provide adequate service.
• Strategic co-operation with co-workers and clients.
• Building customer relations.
• Utilizing The Sunglass Hut Experience tools to consistently deliver the sales plan and company objectives.
• Achieves/exceeds individual sales plan by creating an EMOTIONAL CONNECTION with customers.
• Leverages reporting tools to track individual results and identify areas of opportunity.
• Encouraging teamwork and retain talent through a development-focused environment.
• Creating an EMOTIONAL CONNECTION within the store team that translates into sales and ensures that every Associate consistently delivers The Sunglass Hut Experience.
• Spending 100% of the time on the sales floor.
• Ensures every aspect of The Sunglass Hut Experience is impeccably executed throughout the store.
• Making simple and fast decisions in the best interest of our customers.
• Acting as an ambassador and building the Sunglass Hut brand by consistently executing the brand standards.
• Staying adept at knowing the product and staying current on new merchandise and fashion trends.
• Consistently executes all visual standards, store merchandising practices and inventory control activities.
• Impeccably executes all operational policies and procedures and maintains brand standards.
• Properly executes all promotions, contests and incentives.
• Handling Stores Sales, Returns and Exchanges.
• Helping keep our work environment clean, tidy and safe.
• Meeting our stores weekly sales goal and beyond.
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