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Jr. Salesforce Developer Resume Example

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JR. SALESFORCE DEVELOPER
Professional Summary
  • As 3+ years of experience with CRM platform as Salesforce Developer and Administrator, and 3 years of experience in SQL/PLSQL Development and production support/maintenance.
  • Extensively worked on Tableau Desktop connecting to various data sources including Excel, SQL and apex.
  • Good understanding of Tableau Server options for publishing and sharing the reports across various user groups
  • Experience in Health Care, Insurance and Telecommunication Industries.
  • Hands on experience in Administration and Development of Salesforce CRM applications.
  • Good experience in SFDC development in implementing Apex classes, Apex Test classes, Apex Triggers and Visual force pages.
  • Ability to write complex SOQL and SOSL queries across multiple objects.
  • Good experience in using Visual Studio Code with salesforce enabled plugin for implementing Apex programming language using cloud platform.
  • Experience in ETL process with Jitter bit Harmony cloud integration tool.
  • Hands-on experience with Salesforce Communities.
  • Experience in web technologies including HTML5, CSS3, JavaScript, Angular JS andJSON.
  • Exposure to Salesforce Single Sign-On.
  • Proficiency in SFDC Administrative tasks like creating profiles, roles, users, page layouts, email templates, workflows, approvals, validation rules, reports and dashboards.
  • Ability to adapt new techniques, tools and approaches.
  • Excellent analytical, de-bugging skills and documentation skills.
  • Experience in using different tools like GIT, JIRA.
Skills
  • Good understanding of CRM processes.
  • Business knowledge of Sales Cloud, Marketing Cloud, Health Cloud, Community Cloud, Sealed service lightning.
  • Salesforce Tools:Apex Classes, Triggers, Test classes, Batch, Apex data, Visual force, Controllers, salesforce1, SOAP, REST API, Workbench, WSDL-to-Apex. Sites, Communities, SOQL, SOSL, DML, Reports, Dashboards.
  • Programming Languages:Apex, C#, SQL, PGSQL, C++, Python, Django.
  • Web Technologies: HTML5, CSS3, Bootstrap, Java Script, Angular JS 9/10.0, Json.
  • Operating Systems: UNIX, Windows 7/8/10.
  • Web Services: SOAP, REST.
  • Database: PostgreSQL, MS SQL Server, Dbeaver.
  • Tools and Utilities: JIRA, GIT, Bitbucket, Jenkins, Pycharm.
Work History
Jr. Salesforce Developer, 08/2020 to Current
Amazon.Com, Inc. – Monee , IL

Client : Fannie Mae \ Mortgage Loan Company

  • Working on Analyzing, Story pointing, and implementing the user stories.
  • Response time on-call is decreased to less than 50% making data available in an application, generation of benefits is automated via integration with external systems almost saving 15 minutes for each user working on Patients' cases.
  • Integrated Providers system and Salesforce for Patient details and results to Providers, Fax system is automated increasing the response by 40%.
  • Reports have saved 30 minutes on each report analysis.
  • Responsible for delivery of the product, created a roadmap, process flow, User Stories, Prioritizing and grooming backlogs, Product Status OKRs and launch of the product.
  • Provided SME support on issues/concerns for the Actuate to Crystal Reports and Tableau Migration project.
  • Extensively worked on Tableau Desktop to build worksheets, dashboards and stories for internal teams.
  • Used Custom SQL feature on Tableau Desktop to create very complex and performance optimized dashboards
  • Designed, developed, and deployed Apex Classes, controller classes, Apex triggers, Visual force Pages, SOQL for various functional needs in application.
  • Developed Custom Salesforce App for sales executives using Force.com toolkit.
  • Customized Compact Layout for Salesforce1 and Integrated Google Maps with Salesforce.
  • Integrated Salesforce with HR/Payroll system using REST Callout.
  • Integrated Policy Purchasing system with Salesforce using Apex REST API.
  • Configured Customer Community for self-service of customers.
  • Developed ETL process using Jitterbit Harmony cloud integration tool.
  • Worked on Salesforce Inbound Single Sign-On.
  • Created Email Templates, Configured workflow rules, and approval process.
  • Followed Scrum Agile methodology for iterative development of application and participated in weekly Sprints, daily stand up meetings.
Jr. Salesforce Analyst, 02/2020 to 07/2020
Amazon.Com, Inc. – Rialto , CA

Client : Motley Fool \ private financial and investing advice company

  • Performed role of Salesforce Business Analyst and Developer.
  • Increased Sales by 15% consistently. Decreased abandoned carts by 33%, implementing strategic services to customers. Optimized several KPI's to enhance overall business performance.
  • Experienced with Marketing cloud ecosystem, extensively on Contact Builder, Email Studio,
  • Mobile Studio, Social Studio, Advertising Studio, Web Studio, Content Builder, Proficient with Sales Cloud, Commerce Cloud, Salesforce CPQ and Community Cloud.
  • Provided consulting advice on technical requirements during sales process and design/propose appropriate cornerstone solutions to meet those requirements and achieve stated business objectives. Experienced Full development life cycle.
  • Experienced in Apex, Batch Apex, Apex Schedulers, Custom Settings, Custom Labels, SOQL, Triggers, Visualforce pages, Migration Tools, Approval Workflows, workflow rules, Experience on using API Client tools like Postman, Workbench, DocuSign. Experienced working with AMP script and SQL to manipulate large quantities of data. Eclipse IDE, GIT, Sublime, Atom, JavaScript.
  • Implemented APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins. Experienced with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
  • Extensively worked on Tableau Desktop to build worksheets, dashboards and stories for internal teams. Proficient with Anypoint Studio and Mule Integration Platform, used it to interface applications, experienced in Integrating SOAP web services using WSDL and REST APIs (Inbound and Outbound).
  • Configured fields, page layouts, permission sets, and reports.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity. Maintained users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layouts.
  • Closely worked with 50 stakeholders and engaged them with projects. Implemented various strategies based on stakeholder feedback. Conducted quality assurance reviews and other activities to ensure accuracy and timeliness of project deployments.
  • Identified market needs and trends to maximize efficiency of product appeal, Developed, reviewed and implemented Strategic Plan that enabled company to adapt successfully to changing market conditions.
  • Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
  • Created customized UI as per client and application requirements using Visualforce. Developed Lightning Component Framework and built Lightning component using aura framework. Configured Salesforce Lightning Process Builder, Lightning UI/UX, app builder and created Visual Workflows, Built reusable UI/UX components with lightning component framework.
Jr. Solution Analyst, 02/2019 to 01/2020
Deloitte – City , STATE

CLIENT : United Airlines \ Airline Industry

  • Acted as Administrator for over 100+ users. Supported in Implementation of service cloud. Proficient in Configured Digital engagement, field service, Scheduling and dispatch of field teams, SMS Support, Omni Channel Routing of service requests.
  • Implemented multi-channel service desk including email to case, web to case, CTI integration using Ingenious open CTI, live agent setup, case escalation and assignment rules. Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Experienced in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatica.
  • Configured Omni channel routing and Salesforce Field Service Lightning, enhancing efficiency of scheduling and dispatching field teams by 50%. Implement new enhancements including creation of custom objects, workflows, apex triggers, Visualforce pages.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity Monitored teams adoption rates and responded as needed providing them with training sessions, communication as needed.
  • Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers.
  • Created various profiles and configured permissions for organization users according to organizational hierarchy.
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
  • Created and managed complex formulas, basic triggers and flows.
  • Developed and deployed workflows and approval processes for opportunities.
  • Experienced in SOQL and SOSL for data manipulation.
  • Maintained Sandbox Environment for QA Activities.
  • Experienced in configuring price quote (CPQ) with Sales Cloud,Community Cloud, Commerce Cloud.
  • Developed Lightning Component Framework and built Lightning component using aura framework.
  • Experience working in Agile methodology, Scrum methodology, Waterfall model and Testing Phase.
  • Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
  • Experienced in Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
  • Designed a Salesforce platform tailored to organization needs, building this platform, Data migration, Support with implementation, Demonstration to staff, Evaluation and updating.
Jr. Salesforce Developer, 02/2018 to 01/2019
Keansoft – City , STATE

CLIENT : Internal Project

  • Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas.
  • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
  • Develop or review development of test protocols for testing application before user acceptance. Review test results and direct further development.
  • Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support organization scaling at rapid pace.
  • Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
  • Provide recommendations on how to improve Salesforce operational platform.
  • Performing hands-on software development and testing.
Education
Master of Science: Computer Science, 05/2018
Fairleigh Dickinson University - City, State
Bachelor of Science: Computer Science, 04/2015
JNTUK - City
Certifications
  • [CRETIFIED SALESFORCE ADMIN]
  • [CERTIFIED SALESFORCE DEVELOPER]
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

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Resume Overview

School Attended

  • Fairleigh Dickinson University
  • JNTUK

Job Titles Held:

  • Jr. Salesforce Developer
  • Jr. Salesforce Analyst
  • Jr. Solution Analyst

Degrees

  • Master of Science : Computer Science , 05/2018
    Bachelor of Science : Computer Science , 04/2015

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