Jr. Salesforce Developer Resume Example

Client : Motley Fool \ private financial and investing advice company

• Performed role of Salesforce Business Analyst and Developer.
• Increased Sales by 15% consistently. Decreased abandoned carts by 33%, implementing strategic services to customers. Optimized several KPI's to enhance overall business performance.
• Experienced with Marketing cloud ecosystem, extensively on Contact Builder, Email Studio,
• Mobile Studio, Social Studio, Advertising Studio, Web Studio, Content Builder, Proficient with Sales Cloud, Commerce Cloud, Salesforce CPQ and Community Cloud.
• Provided consulting advice on technical requirements during sales process and design/propose appropriate cornerstone solutions to meet those requirements and achieve stated business objectives. Experienced Full development life cycle.
• Experienced in Apex, Batch Apex, Apex Schedulers, Custom Settings, Custom Labels, SOQL, Triggers, Visualforce pages, Migration Tools, Approval Workflows, workflow rules, Experience on using API Client tools like Postman, Workbench, DocuSign. Experienced working with AMP script and SQL to manipulate large quantities of data. Eclipse IDE, GIT, Sublime, Atom, JavaScript.
• Implemented APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins. Experienced with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
• Extensively worked on Tableau Desktop to build worksheets, dashboards and stories for internal teams. Proficient with Anypoint Studio and Mule Integration Platform, used it to interface applications, experienced in Integrating SOAP web services using WSDL and REST APIs (Inbound and Outbound).
• Configured fields, page layouts, permission sets, and reports.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity. Maintained users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layouts.
• Closely worked with 50 stakeholders and engaged them with projects. Implemented various strategies based on stakeholder feedback. Conducted quality assurance reviews and other activities to ensure accuracy and timeliness of project deployments.
• Identified market needs and trends to maximize efficiency of product appeal, Developed, reviewed and implemented Strategic Plan that enabled company to adapt successfully to changing market conditions.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
• Created customized UI as per client and application requirements using Visualforce. Developed Lightning Component Framework and built Lightning component using aura framework. Configured Salesforce Lightning Process Builder, Lightning UI/UX, app builder and created Visual Workflows, Built reusable UI/UX components with lightning component framework.

CLIENT : United Airlines \ Airline Industry

• Acted as Administrator for over 100+ users. Supported in Implementation of service cloud. Proficient in Configured Digital engagement, field service, Scheduling and dispatch of field teams, SMS Support, Omni Channel Routing of service requests.
• Implemented multi-channel service desk including email to case, web to case, CTI integration using Ingenious open CTI, live agent setup, case escalation and assignment rules. Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked on data migration from databases to SFDC using Data Loader.
• Experienced in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatica.
• Configured Omni channel routing and Salesforce Field Service Lightning, enhancing efficiency of scheduling and dispatching field teams by 50%. Implement new enhancements including creation of custom objects, workflows, apex triggers, Visualforce pages.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity Monitored teams adoption rates and responded as needed providing them with training sessions, communication as needed.
• Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers.
• Created various profiles and configured permissions for organization users according to organizational hierarchy.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Created and managed complex formulas, basic triggers and flows.
• Developed and deployed workflows and approval processes for opportunities.
• Experienced in SOQL and SOSL for data manipulation.
• Maintained Sandbox Environment for QA Activities.
• Experienced in configuring price quote (CPQ) with Sales Cloud,Community Cloud, Commerce Cloud.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Testing Phase.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Experienced in Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Designed a Salesforce platform tailored to organization needs, building this platform, Data migration, Support with implementation, Demonstration to staff, Evaluation and updating.

CLIENT : Internal Project

• Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Develop or review development of test protocols for testing application before user acceptance. Review test results and direct further development.
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support organization scaling at rapid pace.
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
• Provide recommendations on how to improve Salesforce operational platform.
• Performing hands-on software development and testing.