LiveCareer-Resume

jet ski tour guide resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Energetic and hardworking quick learner with a proactive attitude and willingness to do whatever gets the job done. Will do things the right way, especially with the primary thought of customer safety as well as customer satisfaction. Not prone to picking up bad habits. Team oriented and a people person, excellent at conflict resolution. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Transportation and travel
  • Handling payments
  • Vendor partnerships
  • Entertainment
  • Group oversight
  • Script creation
  • Navigational skills
  • Research
  • Drafting reports
  • Team rapport
  • Presentation skills
  • Answering client questions
  • Conflict mediation
  • Emergency Response
  • Social media
  • Marketing
  • Safety procedures
Experience
Jet Ski Tour Guide, 07/2020 to 11/2021
Johnson County Community CollegeOverland Park, KS,
  • Developed guest relationships to achieve high level of satisfaction.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Created tour programs with focus on providing positive guest experiences.
  • Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest such as industrial establishments, public buildings and art galleries.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
Car Hop/Cashier, 08/2018 to 11/2018
Sonic LLCCity, STATE,
  • Answered product and order questions accurately and professionally.
  • Kept customer and food preparation areas clean and well-organized.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Completed opening, closing and shift change tasks following company guidelines.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
Box Office Clerk, 05/2018 to 07/2018
Key West TheatreCity, STATE,
  • Provided customers with special information regarding chosen show or upcoming releases.
  • Checked system for seat availability and provided customers with available options.
  • Counted cash at shift end and tallied to reconcile with tickets sold.
  • Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
  • Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Responded to guest questions about current facility events and future offerings.
  • Complied with health and sanitation practices and procedures.
  • Processed admission payments and provided tickets.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
  • Determined authenticity and applicability of presented tickets.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 05/2019
Key West High School - Key West, FL
GPA:
Certification: Emergency Medical Technician, Expected in 12/2020
Florida Keys Community College - Key West, FL
GPA:

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Resume Overview

School Attended

  • Key West High School
  • Florida Keys Community College

Job Titles Held:

  • Jet Ski Tour Guide
  • Car Hop/Cashier
  • Box Office Clerk

Degrees

  • High School Diploma
  • Certification

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